Can't open my files

Hi @Ruth27398412vnl8,

Thanks for reaching out. As mentioned in the community post that Monika shared, this generally happens when opening files from Shared folders, network servers, or online drives. Would you mind confirming if the file was shared with other users and if it was worked upon by another user when you were trying to open it? If yes, then please try downloading the file locally and then try opening it.

Also, you may try pausing OneDrive automatic sync while you are working & turning it later to sync automatically to avoid any errors and ensure that file is kept on the device in onedrive to avoid any sync error. This can be done by right-clicking a file or folder. Then select Always keep on this device or Free up space.

I hope this helps.

Thanks,

Anshul Saini

Where are your files located? On a networked server? In a synchronized folder?