Can't open the file because somehow I am not the owner (although I created the file a minute ago)

[Pasha Ban]

Dear community,

I have problem with an Illustrator (again and one of many). I have created a file and saved it on cloud. Immediatelly after closing it I have tried to open it just to being shown the error message that Illustrator can't open the file as I don't have acces to this file and that I should contact the owner. I am the only owner of license and the creator of it - I literally created that file several minutes ago on the same desktop device. How is that even possible? It shows the file isn't synced - but the internet connection is pretty fine.

I must say I thought that saving my files on cloud will be a big relief and a time saver for me, but it's the exact opposite - constantly having all kinds of problems from conflicts with syncing file updates between my desktop devices, through problems with not available autosaving, messing up my text and letters positions, to banning me out of my own files... guess the creative cloud won't ever really compare to an external harddrive.

Thanks for your advices!

[Pasha Ban]

And just to make it clear with messing up my texts, this is an example. Two desktop devices, both with original windows 10, both with the same original Adobe license (therefore I am assuming also both the same up-to-date version). Getting messed up text EVERY. SINGLE. TIME.

[Ton Frederiks]

Can you download it from https://assets.adobe.com/cloud-documents

[Monika Gause]

You said that it's not synched - is file synching turned on in the Creative Cloud app?

[Mike_Gondek]

I see you have just a generic blue avatar icon. I would click on that and comfirm exactly which license you are logged in as. You can also check in the adobe cloud app. I personally configured my account to have an avatar, so for the purpose of confirming if I am logged in as my work account or my personal adobe account.

[Anshul_Saini]

Hello @Pasha Ban,

I'm sorry to hear about the issues you're experiencing with Adobe Illustrator and Creative Cloud. It can be frustrating when technical problems interfere with your creative work.

The error you're encountering, where Illustrator claims you don't have access to your own file, could potentially be related to your Adobe profile or licensing. Adobe allows for multiple profiles or accounts, and it's possible that you might have accidentally switched to a different profile, which is why you're experiencing this issue.

If you're not seeing the option to switch profiles, you might need to enable it. We have detailed instructions on managing profiles here: Adobe Help - Manage Adobe profiles.

Once you've ensured you're using the correct profile, try reopening the file. If you continue to face issues, please provide more details, and we'll do our best to assist you further.

Regarding the other issues you've mentioned, these could be related to files modified on different Adobe apps or third-party apps. If you'd like help with those, please share more details, like when the file was created, where it was saved, and whether it was opened in another app or an older version of Illustrator, and we'll provide guidance.

I hope this helps resolve the access issue for your file!

Best,

Anshul Saini

[OC_Creative]

Respectfully, this isn't the issue. I, for example, only have one profile on Adobe CC. When I create a file and save it to the cloud, I can't reopen it and there's no other "third party" program that's touched it in between. The solution of downloading all files from the cloud each and every time just isn't time efficient or feasible. The programs need to work correctly, otherwise why are we paying for them?

[Ton Frederiks]

You can try if Adobe support can help you open your file.

Use this link and ask for an Agent:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Anubhav M]

Hello @OC_Creative,

I'm sorry to hear about your experience. Would you mind sharing a link to the cloud document you're having trouble with (https://adobe.ly/3LVmHTh), and a screenshot of the error message, so we can check it on our end?

Note: While sharing the cloud document, kindly make the link public and enable the option to Save a Copy under link settings.

Looking forward to hearing from you.

Thanks,

Anubhav

[strayarte]

Hi there, I am currently having the same issue. I only have one Adobe account, and I am attempting to open a file from my cloud files and it says I don't have permission and that someone else owns it. I tried a work around by going to the creative cloud app and downloading it, but then it essentially just flattened my work and it shows up as a jpg instead of an editable and layered Illustrator file. This is incredibly frustrating, I no longer trust saving things to the creative cloud. 

[Stephannie257953483w2y]

same problem and online help isn't available right now, you've got to be kidding me, i cannot access my own files, it is beyond frustrating

[Monika Gause]

Can you log out of your account and then in again?