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Hello. I just updated Illustrator to the newest version and now I can't save any file. When I go to Save and hit the OK button in the Illustrator Options box, I get an error that says "An Unknown Error Has Occurred". This happens with all files, new and existing. I need this for my job so this is a very urgent problem if no file can be saved. Is this a bug in the new update? PLEASE HELP before I have to work on Monday!!
I just found the solution here:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
I deleted all of my pdf presets by going to Edit>Adobe pdf Presets. Now I can save.
I followed these steps and it fixed the file save error. The main issue for me was the "(Beta) optimize File Open" unchecked that and I was able to save again.
Steps:
i)Launch Illustrator
ii)Open preference in the "Edit" tab
iii)Go to “File Handling & Clipboard”
iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
v)Click ok
vi)Try to save file and let us know if that helps
If it is still reproducible
i)Open preference by pressing “Cmd+K”
ii)Go to “File Handling & Clipboard”
uncheck “Sav
My error said "Unable to find file"
This worked for me:
1. Save as
2. Save Cloud Document
3. Name your file and save in cloud
4. Save as
5. Now you should be able to save local on your computer
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Same thing is happening to me. None of these fixes are working for me.
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Same happend to me yesterday, I maneged to save it on the adobe cloud, but I much rather have it on my computer. Tried all the fixes but none are working. I'm using the 25.2.1 version of Adobe Ai and MacOs Big Sur.
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Is Illustrator allowed to write to your disk?
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Yes, i'm pretty sure its allowed, never changed it. Where can I double check this?
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How do you establish if you have or haven't granted Illustrator access to write to disk?
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Thanks so much! This helped me.
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This worked for me! thank you!
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My error said "Unable to find file"
This worked for me:
1. Save as
2. Save Cloud Document
3. Name your file and save in cloud
4. Save as
5. Now you should be able to save local on your computer
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This worked for me - thanks!
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i am working on a macbook pro (monteray and illustator 22) with external monitor. once i unplugged my external monitor i was able to see save dialog box and was able to save again. After plugging in my monitor i was unable to save again.
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Monterey has several severe issues.
There are issues with USB hubs and there are memory leaks.
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If you're using windows, windows security can also block you from being able to save anything from any particular app, such as Illustrator, Photoshop, etc.
I - To fix this go into your computer setting panel.
II - Go to "Virus & Threat protection".
III - Select "Manage settings" under the Virus & threat protection setting tab.
IV - Scroll down till you see "Controlled folder access" and select "Manage Controlled folder access".
V - A) Turn off "controlled folder access" or
B) Select "Allow an app through controlled folder access" and then select "Add an allowed app" to select the app (Illustrator, Photoshop, etc.)
VI - And now hopefully you should be able to save your project!
Hope this helps someone!