Participant

Answered

Can't Save Illustration: ID: -5000

Forum|Forum|12 years ago
February 20, 2014
23 replies
182998 views

Hi. We've upgraded to Illustrator CC recently and when trying to re-save an .eps file to our server we get the following message: "Can't save the illustration. You do not have enough access privileges. ID: -5000." This occurs even though my administartor has granted me full access and privileges, and only happens to Illustrator EPS files. Any help would be appreciated. Thanks!

Correct answer Dzine Geek

So I have just had the same problem. Get an external Hard drive. Clean up your desktop and download everything. Empty your trash to free up space. Easy Peasy nice and Cheesy. I was able to save and no -5000 showed up. I have a Lacie 3T it is totally worth it.

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lyszs

Participant

I was getting the same issue but didnt know how to change to read and write or anything. Im on a macbook air and i went into the illustrator preferences then reset all the settings.

Click the word illustrator at the top> preferences> general> reset all warnings> reset preferences

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Mohamed5ED3

Participant

Absolute legend.

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r.hogg0620191

Participant

How do i find this blank templates thing?

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Chelsea mackintosh

Participant

Hey guys. I'm using a mac and also had this annoying warning message pop up every time I tried to save or export 'not enough access privileges'

After ages clicking around on illustrator I figured out a way that seems to fix it.

First step go to file and click file info near the bottom.

Next step, at the bottom you will see preferences and a drop down bar next to it, click on that and click on export and then click OK.

I'm not saying this will work for everyone but it seems to have fixed the problem for me.

(apologies for the terrible photos)

Good luck guys.

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needforname

Known Participant

Hey all. Does anyone know how to access a created template when creating a new file in Illustrator? I too was experiencing the "unable to save" error, though by changing the permissions of the folder to "read and write" it resolved the problem. Now I'm trying to figure out how to get the custom templates to appear when creating a new document. I assume it would show in the "saved" templates, but it doesn't. Having to locate the template manually via Finder is a pain. Thanks for any suggestions.

davidg58935688

Participant

To fix this, I attempted to access the folder for templates directory, but could not find a way on the latest Mac OS. Instead, I remembered a setting for full disk access. Simply go to security and privacy and click the privacy tab. Then in the left hand column is a list of apps and other stuff. Scroll down until you see a folder icon labeled "Full Disk Access". Click it. On the right side you can select programs that have requested full access. I turned it off previously. Click the checkbox for the Adobe option and save. Viola! Happy Illustrating!

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Te-ge

Participant

Thank you! None of the other answers worked.

davidg58935688

Participant

I'm glad it helped you! Thanks for the feedback

davidg58935688

Participant

I'll post a reply to OP if I can but I know the way to fix this here in 2019. Your solution led to resolving my issue. Thanks.

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angelangeletc

Participant

Its 2019 and I'm also having the "Can't Save Illustration: ID: -5000" issue. I use illustrator to draw and I was drawing and I went to hit save and it said "Can't Save Illustration: ID: -5000" and I went to look up solutions to fix this and I stumbled upon your solution and did what you said and it didn't work. Is there a way where you can try to help me out, please???

Monika Gause

Community Expert

"Its 2019 and I'm also having the "Can't Save Illustration: ID: -5000" issue. I use illustrator to draw and I was drawing and I went to hit save and it said "Can't Save Illustration: ID: -5000" and I went to look up solutions to fix this and I stumbled upon your solution and did what you said and it didn't work. Is there a way where you can try to help me out, please???"

And you are on which system and which version?

Did it ever work?

Is a printer connected and turned on?

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annaa69002654

Participant

this worked thank you so much!

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jasmine4ever24

Participant

Yea the changing everyone to read and write thing doesn't work, I am going to try dragging it over. and its 2019 a ongoing issue since 2014 .

ufukd44174311

Participant

MAC workaround for me:

I saved the file to the desktop and then moved it in Finder to the correct folder where I got prompted to "Authenticate". Worked fine!

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sandycorinne

Participant

Me too but when I open illustrator and go to saved templates, nothing is there 😞

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Michelle Brown 8055

Participant

For me it was because the external hard drive's setting was switched to read only. As soon as I changed it I could save my work

runninghead_design

Inspiring

Got the same problem saving an ai file as a Template- and I'm the Administrator!

may be another bug.

Monika Gause

Community Expert

runninghead_design schrieb
and I'm the Administrator!

Has nothing to do with it.

You can be the Admin and still have no access to some volumes or folders if your access privileges are messed up. This especially happens with networked volumes or with public folders. So you will need to check your access privileges.

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ron_holl

Participant

So I was having the same problem and my son gave me this heads up: I was saving that particular document Illustrator CC 2014 to the Macintosh disk top level. I got that same awful message...not enough access privileges...and when I dragged a copy of that file to Documents, desktop or any folder really, it made a copy there and I could modify, save etc., without a problem. DON'T save your document "naked" to the top hierarchy. I then deleted the original offending document and used a copy without problems.

Yay, one problem solved. Thanks Buddy.

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