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Anonymous
November 2, 2005
질문

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 답변들
  • 63902 조회
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    이 주제는 답변이 닫혔습니다.

    199 답변

    이전 답글 보기
    _
    _ShaneAdobeTS_
    Participating Frequently
    January 4, 2006
    Emanual,

    If you removed the Illustrator CS2 Settings folder from the c:\Documents and Settings\~username\Application Data\Adobe folder it will be recreated on the next launch of Illustrator.

    If you are still getting the error then you probably have something more going on with Illustrator. I would suggest removing and reinstalling.

    Shane
    Adobe Tech Support
    _
    _emanuel_fernandes_
    Participant
    January 3, 2006
    hum...i can try to create a pdf with a embedded free font, just to check the results.
    _
    _emanuel_fernandes_
    Participant
    January 3, 2006
    hi all and happy new year!

    i've moved the Adobe Illustrator CS2 folder, but the same error appears. And now it's even worse because the toolbar misses some tools and some error boxes appear like:

    "Acrobat PDF file format is having difficulties. An internal error occurred while processing XMP metadata"

    and

    "Can't finnish previewing. There isn't enough memory. ID= -108"

    (after that the application crashes)

    the only way i can save a PDF is to make all the text in outline, which is very annoying in some heavy text-based illustrations.

    i think either it's a bug in the illustrator pdf algoritm or it's because that message when i try to save a file pdf compatible "only fonts with appropriate permission bits will be embedded." - how will illustrator know which of my fonts are free to use and which aren't?

    //emanuel
    A
    Anonymous
    January 3, 2006
    >>how will illustrator know which of my fonts are free to use and which
    aren't?<<

    Because some fonts have a 'no-embed" tag within their metadata,
    Illustrator/Acrobat do know which fonts may be embedded and which may not.
    _
    _ShaneAdobeTS_
    Participating Frequently
    January 2, 2006
    I saw this on another forum that Len is on....

    Try moving the entire Illustrator CS2 settings folder to the desktop and then launch Illustrator again and see if you still get the error.

    In the c:\Documents and Settings\~username\Application Data\Adobe folder move the Illustrator CS2 Settings folder to the desktop.

    If this works, please zip that folder and send it to me at aifiles@adobe.com.

    Thanks!

    Shane
    Adobe Tech Support
    _
    _ShaneAdobeTS_
    Participating Frequently
    January 2, 2006
    Hello everyone,

    Welcome to the New Year! Here is the update...

    So Adobe people have been off since 12/22 and just back today (officially). I am beginning to think more and more that this is a font issue. Perhaps with a font that can't be embedded, which is why turning off PDF Compatibility works.

    In order to verify that it would require some hard core font troubleshooting. I have one customer who is willing (Thanks Mike!) and the customer who was here in Seattle with a machine that had the problem is out of town for the holidays still.

    If you are willing to do some font troubleshooting please email me directly at shtracy@adobe.com. I will send instructions.

    Thanks!

    Shane
    Adobe Tech Support
    _
    _emanuel_fernandes_
    Participant
    December 29, 2005
    hi all,

    i've read all those posts in these foruns since i have the same problem: can't save a single PDF in Illustrator CS2. It's odd since i used to save all my work in Illustrator 10, then CS but in CS2 i just can't. I've got the "unknow error" sometimes; if i try like, 3 times to save the same file then Illustrator just closes and i've got a Windows XP error message.

    My machine is a ACER Aspire 1692, with Windows XP SP2, 1GbRAM and ever since i got these machine i installled CS2 and the only problem is Illustrator. It's quite frustrating that now i've have return to ol' CS since i can't save PDF's (whith are crucial for me). Also i've tryed those workarounds and no luck. The way i see it it's not corrupted .AI files since those were made in Illustrator CS and still work. Also i can reproduce the "unknow error" very easily: just make a new file (RGB A4 file), type some text (any font) and try to save as a PDF ou an AI PDF compatible. it just doesn't work.

    sorry my faulty english but i'm not used to talk in that language =)

    //emanuel
    _
    _snakeg_
    Participant
    December 28, 2005
    Anyone has an answer to this yet?
    _
    _ShaneAdobeTS_
    Participating Frequently
    December 12, 2005
    Hey Mike,

    Can you send me an email with your phone number so I can give you a call? shtracy@adobe.com

    Shane
    Adobe TS
    _
    _Mike_Wells_
    Participant
    December 11, 2005
    Hmmm, I'll play around a little and see wht I can come up with. For my quick test, I used the default font(Myriad Pro, I think.), and for my earlier issues, I know we had used two different Brush Script style fonts...
    Each file only had one font in it though, so it's not a 'multiple fonts at a time issue'.
    A
    Anonymous
    December 11, 2005
    Mike,

    Right, so does that happen regardless of what font is used for the text? Or is only with one or more specific fonts?
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