cannot enable GPU performance

[chi kaiw10766417]

Hi, I just brought and AMD laptop with R7-5800H and integrated GPU

I found that I cannot enable GPU performance and it is laggy when I zoom in and zoom out.

How can I enable this option?

Thanks!

[Anubhav Majumder]

Hello @chi kaiw10766417,

Sorry to hear about this experience. I would request you try updating the GPU drivers from here (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphic...) and share your observations with us.

Looking forward to your response.

Thanks,

Anubhav

[chi kaiw10766417]

Hi @Anubhav Majumder 

Thanks for your reply, I have updated the driver to latest verison. Windows is also latest verison. But the GPU option is still grey out.

Thanks!

[Anubhav Majumder]

Hello Chi, sorry to hear that. Kindly re-launch Illustrator after manually deleting the preferences for Illustrator by following these steps and share your observations with us:

• Close all Adobe applications.
• Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
• Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old.
  Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

Also, try running Illustrator under a different administrator account and check if it helps.

Regards!

[chi kaiw10766417]

Hello @Anubhav Majumder 

Thanks for your advice, but I still unable to click the GPU performance box.

My friend used Intel i7-9700 with intergraded GPU (UHD730) work perfectly fine. Maybe AMD intergraded GPU is not supported by Adobe? Or should I also report to AMD and hope them update related drive?

Thanks for your help!

Regards!

[Prudenzio Marconi]

It's the same on some MAC M1. Cannot work with GPU support after last update.

[chi kaiw10766417 · Accepted solution]

To whom who have same problem,

I find the solution of the problem which I cannot enable GPU performance.

It is because the vram of integrated graphic card setted as 512mb.

When I set the vram to 1024MB and it work totally fine.

[Patricio30271605ybh9]

Hey, how can i set the vram?

[Anubhav Majumder]

Hello @Patricio30271605ybh9,

Thanks for reaching out. You may try changing the VRAM under the BIOS settings. Kindly contact your system manufacturer for more information.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

[Patricio30271605ybh9]

I tried, but my bios setup dont alow me to do that 😞

[Anubhav Majumder]

Hello @Patricio30271605ybh9,

Sorry to hear that the solution provided did not help. You may try contacting the GPU/System Manufacturer to check if they have an alternate solution for this.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav