Cannot place images into Illustrator

[전99597803]

I've been trying for weeks and it won't work!

I tried File->Place, and also tried dragging the image directly into Illustrator. JPEG, PNG, PSD.. none working!!!!

I've uninstalled and reinstalled. It still won't work!

Is this a PC problem? Never had a problem before when I used Mac before.

How can I resolve this? I have to work on a project. Need help ASAP! 도와주세요!

[Monika Gause]

What exactly is happening? The file does not appear? Crash? Something else? Which version and system is it?

ASAP is always a little difficult on a weekend - 95% of people writing here are volunteers, not Adobe staff.

[전99597803]

Thanks for replying, Monika.

It's the Adobe Illustrator CC 2018 version.

The JPEG, PNG files won't appear at all. I tried placing the PSD file and it says "the file is not readable", which is weird because I was able to place all these files in InDesign.

[Monika Gause]

전99597803  schrieb

The JPEG, PNG files won't appear at all. I tried placing the PSD file and it says "the file is not readable", which is weird because I was able to place all these files in InDesign.

Where are those files located?

Perhaps on a server or a synchronized folder?

[chanaart]

Checkout the layers panel are you on a locked layer?

Are you on a hidden layer?

chana

[전99597803]

Hi chana. Thanks for replying.

No, the layer wasn't hidden or locked.

[chanaart]

You might need to reinstall Illustrator and if this does not help call teck support!

Chana

[hellonoir]

Wow. I was getting frustrated. I was on a locked layer! Thank you!

[jane-e]

Can you place the image in a new blank file?

Is it only one image? Can you place other images?

[전99597803]

Thanks for your reply.

Yes, I tried placing several pictures on a new blank file.

None of the images worked. Tried JPG, PNG, PSD.

[vjprashanth]

Just open the image with paint and save it normally.

Now try inserting image in illustrator, it would work.

worked for me.

[AkshBhat]

Thank you, this worked for me.

[smegreg]

I'm having the same issue. Using Illustrator 23.1.1, trying to place .jpg image and it says there is an error with this file. Theres nothign wrong with the file - it opens on its own and is capable of being placed in indesign. However, I want it in illustrator! Does this with all file types when I try to 'place'. Its not the file - its illustrator!

[tbrice726]

Hi did you figure this out? This is so silly, im trying to place JPGs like I normally do and i'm getting an error unreadable message!

[mallorysd]

It's still happening in 2020 CC. I just resaved the image in Paint and it worked like a dream. I'm guessing an issue with Illustrator in general. Hopefully someone at Adobe will address this problem. 🙂

M.

[Mutale5DD1]

This actually worked, thanks a bunch mate!

[3DUser5D15]

whats the point to use another software in order to open image in illustrator software for images?

[Mr.Becauser]

thank you for sharing this info bro... u are life saver.

[RobHDesign]

I've had the same problem (there is an error with file), but it seemed to resolve itself (after a lot of pain), when I saved the jpg as a 'baseline standard' rather than the 'progressive' setting that now seems to be the default. My original Photoshop file was about 1.4GB, which went down to about 25mb (as a 'progressive', though wouldn't place in Illustrator) and about 60mb (as a 'baseline standard', but paced in Illustrator with no problem). Hope this helps.

[亦开5CFE · Accepted solution]

I had the same issue, but I solved it. Here s how it works: Go to your Illustrator-Click Edit-Click Preference-Select Scratch disk-Change the primary location to a disk that contains enough space for operation-Then restart your Illustrator-Then it should work!

[kohohohoho]

You just saved me. thanks a lot!

[CemreSey]

You are a hero! Thank you!

[Christina22098951rq2s]

OMG! Thank you! I am trying to solve it for a year! You saved me! 

[にすぷ]

thank you! thankyou! thank you so much.
I was suffering it for a while.....
The best!

[Artur30140674chjy · Accepted solution]

Wow! Thank you, changing the disk location just helped!