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DoodlePoodle
Participant
July 24, 2023
Question

Cannot save file as png Illustrator

  • July 24, 2023
  • 3 replies
  • 2936 views

Illustrator 27.6.1

 

Artboard size is 1000 pixels x 1000 pixels. I am creating simple geometric shapes.

 

I go to export, save as png as am getting the error "the operation cannot complete because of an unkown error. I actually was able to save as png the first file I created today about 10 minutes prior. I did absolutely nothing different and no matter what I try short of reinstalling it won't save as png.

 

Also the legacy save as is grayed out. 

 

Thanks in advance.

 

 

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 2, 2023

Hi @DoodlePoodle,

 

I'm sorry to hear that you're having trouble saving your file as a PNG in Illustrator. "The operation cannot complete because of an unknown error now!" typically occurs when the size limit for exporting a PNG file is reached. You can try resolving this issue by changing the PPI (Pixels Per Inch) setting to 72 and see if it helps!

 

 

I hope this helps you resolve the issue. Let me know if you have any further questions or concerns.


Best,
Anshul Saini

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
July 24, 2023

Which exact command are you using? There are like 4 ways to export to .png? By legacy do you mean FIle >> Export  >> Save For Web( Legacy)

 

OS & System match

 What version of OS & Illustrator are you using? Make sure your application and OS are compatible with each other.

Illustrator system requirements | earlier releases

 

https://community.adobe.com/t5/illustrator-discussions/save-for-web-grayed-out-as-an-option/td-p/11350337

 

Your OOBE might be damaged

 

OOBE RESET MAC  

  1. Quit the Creative Cloud desktop app  (100% you must do this)
  2. The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
  3. /Users/<user folder>/Library/Application Support/Adobe/OOBE
  4. Delete all the files within the OOBE folder, but do not delete the folder itself.

 

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 24, 2023

Did you already reboot the system?

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