Cant make a new file

[성민35022391flxm]

i am using window 11. 

Whenever i try to make a new file,  there is no set one. I can see only templates on New File menu.

Even i try to use "legacy start mode", it says it cant find something profile.

I reinstalled several time but it doesnt work.

[Monika Gause]

Did you already reset the preferences? Does Illustrator have sufficient privileges to access the files on your computer?

[성민35022391flxm]

i reset the preference few times but it didn't works. I don't understand about privileges to access the files on my computer. Can you explain me a more specific? I am using Window 11 OS. Photoshop 2024 works perfectly on my computer. Only Illustrator 2024 has problem. 

Version of Illustrator is 28.5

[Srishti Bali]

Hi @성민35022391flxm,

Apologies for the inconvenience you're facing. I second Monika's suggestion. Before diving into troubleshooting, could you please provide some details such as your operating system and Illustrator version? Additionally, if you could share a video or a few screenshots of the issue, it would greatly assist us in diagnosing and resolving the problem effectively. 

Best,

Srishti

[성민35022391flxm]

There is nothing but only online templates.

I am using Window 11 OS. Photoshop 2024 works perfectly on my computer. Only Illustrator 2024 has problem. 

Version of Illustrator is 28.5

[barbara_a]

At the top of the New Document dialog box, is Free Templates selected or is Recent selected?

[barbara_a]

You could try the Adobe Cleaner tool. It uninstalls and reinstalls but the process is a little different than the usual uninstall/reinstall because there is a BAT file that can fix errors.