Skip to main content
Participant
October 16, 2018
질문

CC Illustrator KEEPS FREEZING

  • October 16, 2018
  • 2 답변들
  • 4537 조회

CC Illustrator is freezing causing me to reboot my computer. Seems to be Illustrator that does this. Froze while I was saving a document. I'm using Window 10 Operating System. This just started within the pass 2 weeks or so. THIS IS VERY FRUSTRATING TO WORK LIKE THIS NOT KNOWING IF YOUR COMPUTER WILL FREEZE IN THE PROCESS OF WORKING!!!!!!!!!!!!!!!!!!!!!!!!

[Moderator: Moved from  Adobe Creative Cloud to Illustrator​, changing title ]

    이 주제는 답변이 닫혔습니다.

    2 답변

    Bill Silbert
    Community Expert
    Community Expert
    October 17, 2018

    Try trashing your Illustrator preferences.

    To do so:

    You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    AshutoshChaturvedi
    Legend
    October 17, 2018

    not sure which version of Illustrator are you talking about. Are you saving to some network drive?