Changed Preferences doesn't save - Voreinstellungen werden nicht übernommen

[steguser]

For example, I set the measurement from Point to Millimeter, but every time I start Illustrator it is still on points. I tried to reset with STRG+ALT+SHIFT, but didn't change anything. Same wit InDesign 😞
I use German Adobe Apps, Illustrator 25.xx, InDesign 16.x

Thanks for any clue

Wenn ich z.B. in den Voreinstellungen die Maßeinheit von Points auf Millimeter umstelle, ist dies beim nächsten Start wieder zurück gesetzt worden. Das Starten mit STRG+ALT+UMSCHAT hat das Problem auch nicht behoben. Genau so ist es jetzt bei InDesign (Versionen 25.xx und 16.x).

Danke für Tipps

[manal shanableh]

you have to change the measurment from preferences while no documents are open, to apply these perefrences to all new documents.

[steguser]

thanks, but that's what I did a few times or rather I have to do it everytime I start the program

[Ton Frederiks]

That is how inDesign works, it does not work with Illustrator.

[Ton Frederiks]

Units in Preferences can be changed by the document you create.

The units in Preferences are only used when documents without units are created.

If you open an image or a PDF (saved without Illustrator editing capabilities), it will use the Preferences setting. Existing Illustrator documents or new documents (which are based on a preset) will keep their units.

[steguser]

I work with Illustrator ~20 years now. Usually I set preferences (like Millimeter für DIN A4 210x297mm) and Illustrator works ALWAYS with millimeter till I chance it to something else. But since the latest update Illustrator use my settings just for the current sessioin. Next time I start the app it is back on points....

[mackimi]

Ich kann das bestätigen. Das ist sehr ärgerlich.

[Abhishek Rao]

Hi @tentacles,

Thanks for sharing your experience. I tried creating a new document preset in millimeters, saved it, then closed and reopened Illustrator, and I could see the saved preset under the Saved tab in the new document window. So I wasn't able to reproduce the issue on my end. Could you confirm the version of Illustrator you’re using, and if it's not the latest 29.7.1, please update to that version and test again to see if the preference sticks.

Looking forward to your update.

Abhishek

[mackimi]

Vielen Dank für Ihre Antwort. Ich arbeite mit der aktuellen Version 29.7.1. Ich hatte gestern viel Arbeit und kann es nicht mehr so ganz nachvollziehen. Beim arbeiten hatte Illustrator einen Absturz und als ich an den Dokumenten weiterarbeitete, ist mir irgendwann aufgefallen, dass die Einheiten in den Voreinstellungen alle wieder auf Punkt standen. Es kann sein, das dies wegen dem unerwarteten beenden von Illustrator passiert ist.

[HARSHIKA_VERMA]

Thank you for sharing the requested information. There might be a possibility that the preferences got corrupted. Could you please reset the preferences as mentioned in this article?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned in the article.

Let us know if that helps.

Thanks,

Harshika

[mackimi]

In the meantime, I've found out why the preferences keep reverting to the default while I'm working. As always, I automatically used com K to set the keyboard increment to, for example, 0.5 mm and confirmed this without looking because I've used this command hundreds of times a day for years. Then I noticed that this no longer works because the cursor is in the search field and no longer with the keyboard increments. Then I went back to the preferences and lo and behold, everything was set to default and my settings were gone. So it has nothing to do with the crash but with this new search field. I really hope that a new version will come out soon where the cursor is back in the keyboard increments when I open the preferences.

[Anubhav M]

Hello @mackimi,

That does seem troubling. Could you share a small screen recording of your entire workflow, including the problem, so we can check this with the team?

Looking forward to hearing from you.

Anubhav

[mackimi]

Ich habe gelesen, dass der Cursor in der neusten Version wieder in den Tastaturschritten steht. Leider kann ich dieses noch nicht bestätigen da in meinem Land die neue Version noch nicht verfügbar ist. Anbei ein paar Bildschirmaufnahmen.

[Monika Gause]

---

@mackimi  schrieb:

Ich habe gelesen, dass der Cursor in der neusten Version wieder in den Tastaturschritten steht. Leider kann ich dieses noch nicht bestätigen da in meinem Land die neue Version noch nicht verfügbar ist. Anbei ein paar Bildschirmaufnahmen.

---

Sollte es sich bei dem Land um Deutschland handeln: ich habe Version 29.8 gestern installiert. Und der Cursor steht auch wieder in den Tastaturschritten.

[mackimi]

Nein, die Schweiz. Wir bekommen immer alles später. Kann es kaum erwarten :-).

[Lord_Helmet]

I can confirm this. The setting "Allgemein" under "Einheit" is not saved. Each time I restart Illustrator it is set back to "Pixel".

Illustrator 25.21 after a fresh install.

[Ton Frederiks · Accepted solution]

As far as I can go back (CS4) the units preferences setting has been very confusing.

It will always be overridden by the setting of your new documents.

Don't rely on the Preferences for units.

Use your New Document Profiles to set the units.