Color Themes not working

[foothillcollege]

Hello, I cannot access my Color Themes in Illustrator CC 2014 when I am the admin user on my Mac. However I can see Color Themes in InDesign. And also when I logon to the Mac as Guest I do see the Color Themes in Illustrator. What do I need to do to see the Color Themes in Illustrator when I am the Admin user?

I have

• synced everything
• signed out and signed back into my Adobe CC account
• uninstalled, reinstalled Illustrator
• uninstalled, reinstalled Adobe CC desktop manager
• restarted the computer
• reset the network
• tried a different network

MacBookAir11, 1.3 GHz i5, 4GB 1600 MHz DDR3

OSX 10.10.1 yosemite

No firewall

Adobe CC (2014)

[Andy C Hook]

Yes - same problem. My Color Themes panel just hangs looking for a valid Adobe ID... it used to work.

[simong80464428]

You're not alone!

I'm having same problem and its very annoying. Empty colour theme window says no themes available and if I try and refresh/resync eventual message says unable to connect to adobe color website.

All fine in Ps and Id.

I've tried all obvious reboot sign in/out, but no joy.

????

[bogdann73513584]

Mine is loading forever - really annoying!

[Ton Frederiks]

Same here, works in InDesign

[Monika Gause]

No problem here. I just updated it

[Ton Frederiks]

You just updated what? I had that too, until it stopped working

[Monika Gause]

I updated the contents of the color themes panel to make sure it doesn't just list what it had downloaded months ago.

[Ton Frederiks]

Ah, I see, unfortunately that does not work for me.

[Ton Frederiks]

I got the Color Themes working again. It seems like a cache was corrupted.

I moved the folder: com.adobe.illustrator from Username/Library/Caches

When I launched Illustrator the Color Themes were automatically loaded (and the com.adobe.illustrator was regenerated).

[Angieaaa]

I tried removing the com.adobe.illustrator file but mine didnt work. I had adobe 'chat' on this last week for 4 hours and they could not resolve!

Its really annoying!

[spotoftea66]

Removing the cache and relaunching Illustrator allowed my saved palette to show up as a CC Library item. Thanks!

[MisterHodge]

Similar issue for both Color themes and my Libraries.

Followed this Adobe solution to delete CCLibrary.

Worked! _ Make sure you're signed into Cloud before reopening Applications.

[persephoneswift]

I just get a 404 for that page.

I'd really like to be able to use the color themes palette in Illustrator, but nothing seems to be working.

[Ahmad_fA]

although my themes aren't loading into the themes palette, but I was able to save colour palettes as a cc library item, then access this library through libraries palette inside ai, and I could pick the colour right from the that palette.

I know it was easier through kuler, but this is what I'm doing now until they fix the bloody prob.

hope this helps!

- A

[itzkritix]

same problem!

It loads forever!

[ecsson55]

I'm trying to save a new palette to the library and it says "saving" ... for 15 minutes now.

[andreaa64806772]

I have the same problem. Don't know how to fix it!!! Adobe Color Themes loading forever.

Writings in italian.

[DannieSays]

I Deleted the photoshop temp files in the appdata folder. Did the trick.

[Ulisses5EEA]

I had the same problem with After Effects but I logged in Creative Cloud and it worked for me.