Colors change in external monitor

New Here ,
Sep 14, 2021 Sep 14, 2021

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No, this is not an issue with my monitor not being calibrated. 

 

The colors inside of AI dull when I move the AI window from my MacBook pro to my external monitor. If I move an image opened in preview of the same exact colors from my MacBook to my external monitor, they look correct. In fact, everything looks the same on both monitors, except for AI. Therefore it seems like it is something in AI?

 

Mac screen:

Screen Shot 2021-09-14 at 4.52.24 PM.png

External monitor:

Screen Shot 2021-09-14 at 4.52.38 PM.png

 

Another interesting detail here - When I move my AI window from my macs display over to the external display, at first the colors look correct on the external monitor, but when my cursor enters the AI window the colors flicker from correct to dull as I move my curosr around, making it un-useable.  When I change the AI window size, it goes to the dull color and stays there. The same is true for when I move the AI window from external to mac display, it looks super dull on the mac display, does the flicker dance with cursor movement, until I resize the display at which point it stays on nice vibrant color. 

 

I'm including a screen recording of the external display, and dragging the AI window into it.

https://youtu.be/hp-QqPR6wk8

 

MacBook Pro 15” 2017

Sceptre 27” 4K Monitor

Connected with USB-C to HDMI cable. I’ve tried USB-C to DP and its the same exact issue. 

 

All software is up to date.

 

Thanks!

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correct answers 1 Correct answer

Adobe Community Professional , Sep 14, 2021 Sep 14, 2021
Does it do the same thing whether GPU is being used or not? Just a thought: I have seen a similar issue when moving a window from one monitor to the other when the ICC profiles are different for each monitor (not a matter of calibration)... the window being moved starts off in one ICC space, then when it's moved, retains the first monitor's setting so it looks "off" on the portion now starting to appear on the second screen, and when it's completely onto the second monitor, it changes to assum...

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Does it do the same thing whether GPU is being used or not?

 

Just a thought: I have seen a similar issue when moving a window from one monitor to the other when the ICC profiles are different for each monitor (not a matter of calibration)... the window being moved starts off in one ICC space, then when it's moved, retains the first monitor's setting so it looks "off" on the portion now starting to appear on the second screen, and when it's completely onto the second monitor, it changes to assume the display profile of that monitor.

 

 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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That was it! Thank you so much!! Such an easy fix

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New Here ,
May 26, 2022 May 26, 2022

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It's May of 2022 and after searching for weeks for a solution to the exact problem posed here, you were able to solve my issue with your GPU performance solve! THANK YOU! However...my live drawing is now quite laggy and performance (surprise surprise) is severly impacted. Surely there has to be a solution that allows me to make use of the very expensive investment in this M1 Max ecosystem, right? Has anyone found a solution or workaround that doesn't impact performance?

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Found the solution below on another webste and it worked for me.

"Go to "Edit"->"Color Settings" and change the Settings to "Monitor Color". For me it was set to "North America General Purpose 2". After changing it to "Monitor Color", I then had the same colors on both my monitors finally."

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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quote

Found the solution below on another webste and it worked for me.

"Go to "Edit"->"Color Settings" and change the Settings to "Monitor Color". For me it was set to "North America General Purpose 2". After changing it to "Monitor Color", I then had the same colors on both my monitors finally."


By @Laser Bones

 

Please don't post this into every available thread. Changing the working RGB color space to "Monitor Color" is just very bad advice.

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