Compatibility issues between different versions of Illustrator (23.0.3 windows & 23.0.4)

[LiteVolition]

My Illustrator versions on my Macbook and my desktop PC have been out of syc in versions for most of the year. Is this normal? It causes project compatibility issues between my two devices.

Will I be forever stuck monitoring versions and downgrading my Mac version to match my PC?

{Renamed by MOD}

[Test Screen Name]

What are the specific exact versions of Illustrator on each system, and what is the exact operating system version on each, please.

[Mike_Gondek]

Until you share what versions of OS & Illustrator you are running, we cannot assist you much. For all we know you are running Illustrator 6 on Mac Mojave.  Please ensure you are following the

Adobe Illustrator system requirements

[LiteVolition]

Both are cc and are auto updated. Both say 23.03 (for now)

Current Mac OS, current Windows 10

[Mike_Gondek]

No this is nto normal, CC2019 and current OS as of this date on both platforms should not cause any issues. I woudl prefer High Sierra over Mojave, as their are some Mojave issues, the worse ones are in Photohsop though.

Known issues - Running Illustrator CC on macOS 10.14 Mojave

We have no idea what exact issues you are facing, If you are having difficulty putting your post in words, try screenshots, they often are worth 1000 words.

[Kevin Stohlmeyer]

This is not normal - both Mac and Windows receive updates at the same release date and should be synched to match.

The issue could be that even with auto update turned on - it really depends on the last time you used either machine and if an update was run on one while the other was not active.

It doesn't take much to hit the upgrade button to force a manual update using the CC app.

There definitely is no reason to downgrade your Mac OS version to your Windows. Easier to upgrade your windows version.

[LiteVolition]

I’m glad to hear that. But, still, my Windows machine was showing current

with no update for many weeks as 23.02 even after forcing update checks. At

the same time my Mac was on 23.03.

On Tue, Jul 23, 2019 at 10:50 AM kstohlmeyer1 <forums_noreply@adobe.com>

[Monika Gause]

Sometimes only one system gets one of those point updates.

The current versions as of now are: Illustrator 2019 release notes (23.0.3 Windows and 23.0.4 macOS)

[Kevin Stohlmeyer]

But point updates shouldn't effect opening files between Windows and Mac - only major annual releases (unless otherwise noted).

[Monika Gause]

kstohlmeyer1  schrieb

But point updates shouldn't effect opening files between Windows and Mac -

It would be useful to read some details about those "compatibility issues"

[Srishti Bali]

Hi there,

Thanks for reaching out. To answer your first question

LiteVolition  wrote

"Will I be forever stuck monitoring versions and downgrading my Mac version to match my PC?"

You do not need to match the version to each other. Just make sure that you are on the latest available version (For example, 23.04 for MAC and 23.0.3 for Windows) and you are handing off files via packaged folders (Package files in Illustrator ). There should not be any compatibility issues while working on the files on any of these versions. It's just that we found few issues on MAC which were fixed in 23.0.4 release, however, the base version (23.0.0) and features are the same for each of them.

In case you are facing any issue while working on files in these two versions, do let us know. We will try to help you out.

In addition to the suggestions shared above, if you need to set your system on auto-updates, here is how you can do that: Update apps to the latest release of Adobe Creative Cloud.

Regards,

Srishti

[Mike_Gondek]

You really need to let us know exactly what  incompatibility you are experiencing.

For example can you not open a mac file on windows, because you did not include .ai as the file extension? You have not given us any symptom to be able to assist you.

[LiteVolition]

Images and description provided.

[LiteVolition]

Images of my issue attached.

File is being opened on a Windows 10 desktop.

File was created on my Macbook over a month ago.

When this happens, text boxes are often obliterated and each word of text becomes an individual vector element... Totally nuts.

[Doug A Roberts]

You have two versions of Illustrator installed. Which is open in that screenshot?

[LiteVolition]

Great eye! I never even noticed that. How would that have happened? Thanks!

[Doug A Roberts]

You can choose not to remove old versions when you install a new one in the CC app.

[Monika Gause]

LiteVolition  schrieb

Images of my issue attached.

File is being opened on a Windows 10 desktop.

File was created on my Macbook over a month ago.

When this happens, text boxes are often obliterated and each word of text becomes an individual vector element... Totally nuts.

Are you sure about the versions installed?

Do you have multiple versions installed?

Are you perhaps on the Prerelease?

[Mike_Gondek]

Right click on any .ai file, and choose properties. Then choose the latest version of AI  to open all .ai files with. Is very similar on mac.

[Kevin Stohlmeyer]

Make sure you click "Change All" below that window before you close.