Context menu's closing automaticly

[Davy2667585234qd]

So it seems like something is loading all the time, since there is a loading symbol just flickering next to my cursor. Everytime I try to open a context menu is just disappears directly after. It also happens with richt click context menus. This happend after the update. The problem only occurs when Illustrator is opened. When closed the loading symbol disappears. So it doesn't seem like another program is causing it. I've checked every key on my keyboard but none of them is sticking. Also tried restarting, reinstalling and downloading the previous version. But now even that previous version is giving me the same problem. I'm out of ideas anyone knows have had this problem and knows how to fix it? I searched everywhere and I can't find any solution.

[Doug A Roberts]

I've had no problems after the 27.0 update so far, Did you import previous settings when updating? What happens if you reset preferences?

[Davy2667585234qd]

It automaticly updated so im not sure? I think it did. When reinstalling I clicked on the ''do not copy previous settings'' option. I've tried to reset preferences by moving the file at :

Windows: <OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs

Also tried ctrl+alt+shift when starting Illustrator but that also did nothing.

[Doug A Roberts]

Do you have any other software running when you open Illustrator? Any system extensions?

[Davy2667585234qd]

Yes, a bunch of Adobe CEP HTML open, AiRobin 2023 and Adobe Spashkit? Never really payed any attention to this so idk if these always open

[Doug A Roberts]

I mean any software other than that which opens with Illustrator.

[Davy2667585234qd · Accepted solution]

Okay so reinstalling creative cloud did the trick for me. Not sure if it was that or the change of installation folder for Illustrator. Had to change it because of the lack of storage room in for the standard folder. (which was set back to standard because of the reinstallation) Everything seems to work fine now for some reason.