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Corrupted Tooltips

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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My tooltips, or specifically the textures of the tooltips are corrupted/bugged out. They display as a typical bugged glitchy texture and no information is decipherable. I have restarted the program, restarted my laptop, and reinstalled the program. I have also messed with tooltip settings and even account settings. I have found no answer to this issue nor seen someone else with this same issue, however I may have just not gone deep enough.

My laptop is a Dell Inspiron 7000 series running on Windows 10, I meet system requirements and recommended specs to run the program. I have no clue what caused it as yesterday it was perfectly fine and I had no issues with the program.

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correct answers 1 Correct answer

Community Expert , Jan 26, 2023 Jan 26, 2023

So it's not just the tooltip, but also the rubber band?

 

Can you check the GPU acceleration? Does it work better when you turn that off?

 Driver update maybe?

And also probably contact Customer Care so they can take a look at it. https://helpx.adobe.com/contact.html

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Can you please show a screenshot?

Does it help when you turn off the GPU acceleration in the preferences?

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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MercuryMenace_0-1674697630995.png

Hi this is the issue I'm seeing, this is the pen tool specifically

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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So it's not just the tooltip, but also the rubber band?

 

Can you check the GPU acceleration? Does it work better when you turn that off?

 Driver update maybe?

And also probably contact Customer Care so they can take a look at it. https://helpx.adobe.com/contact.html

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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I turned off GPU Acceleration and that fixed it, thank you!

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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Glad that this fixed it.

 

But it shouldn't be a permanent solution, since it will also slow down Illustrator. Maybe you can get an update for your driver or just a different one. For some cards there are Gaming drivers and other ones, so maybe you can swtich?

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Mentor ,
Jan 26, 2023 Jan 26, 2023

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Does everything look like that in Illy (menus etc) or just Tool Tips and selection lasso?

Is it happening in new docs, or just in one (or a few) specific docs?

Tried resetting prefs?

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