Crash when saving multiple artboards as eps

[mackimi]

In the new version Illustrator (29.1) always crashes when I try to save several artboards as eps. Now I can only save one or two pages at a time without crashing. This is really tedious with many pages. I hope that the problem will be fixed quickly!

[Anubhav M]

Hello @mackimi,

I understand crashes in the middle of work can be frustrating. Would you mind confirming the OS version and if Illustrator behaves this way when working with a particular file(s) or file(s) from specific folders so I can better assist you?

Looking forward to hearing from you.

Anubhav 

[mackimi]

It is the latest version of Illustrator (29.1) and it doesn't matter which file I use to write eps. The crash happens with different files. In the previous Illustrator version I had no problems with saving e.g. 70 pages as eps. I had reinstalled a previous Illustrator version because of the crashes and today I accidentally reinstalled the latest version.

[Anubhav M]

Hello @mackimi,

Thanks for confirming. Would you mind sharing a sample file and the crash report using your Adobe email address and sharing it here or via DM for quick tracking? Steps are shared here: (https://adobe.ly/3BPxOvX). We appreciate your time and patience in helping us resolve this issue.

Anubhav

[mackimi]

How can I send the zip file to Adobe other than by e-mail? (the zip file is too heavy to send by e-mail).

[Monika Gause]

Upload the file to some webspace and send them a link.

[mackimi]

Please note: the problem has not been solved with the latest Illustrator 29.2.1 version.

[Jenny867]

I have the exact same issue occuring in 29.1, 29.2, and 29.2.1. The only (non)fix that worked for me was downgrading 29.0.1.

Mac OS Sonoma 14.7.2

[mackimi]

Yes, everything worked fine with version 29.0.1. I'm also considering whether to downgrade again. But then I always have to make all the personal settings and as I have a lot of work at the moment, I'm putting it off.

[Jenny867]

29.0.1 is now crashing, as well.

[Anubhav M]

Hello @Jenny5DD1,

Would you mind sharing more details, like the system report (https://adobe.ly/42oMlJI), a sample Ai file with which you have this problem, the folder location where this file is saved, and the crash report (https://adobe.ly/4g9FXcm) so I can check this with the team?

Looking forward to hearing from you.

Anubhav

[mackimi]

I have sent the crash report to sharewithai@adobe.com in various ways. The data was not downloaded by Adobe, nor did they reply to my mail with any questions.

[Jenny867]

Hi Anubhav,

I'm happy to share the crash report, and folder location here, but I'd rather not share the file publicly for proprietary reasons. If you give me an email address or somewhere that I can send the file that isn't public, I will share.

File saved here: /Users/jbowman/RBM Creative Dropbox/Design Assets/Logos/5-Programs

Crash report attached.

[Anubhav M]

Hello @Jenny5DD1,

Kindly share the crash report and the sample file via DM so I can check it with the team.

To send a DM, click on the profile picture and choose the option for Message.

Looking forward to hearing from you.

Anubhav