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zandwacht
zandwacht
Inspiring
September 24, 2024
해결됨

Crashes in Illustrator 28 on macOS Sonoma 14.5

  • September 24, 2024
  • 3 답변들
  • 1988 조회

Illustrator 28 on MacOS Sonoma 14.5 been crashing for weeks. I've installed various updates to v28.

 

It happens even after a fresh boot when nothing else is running. Usually during any kind of file operation (save, open, place, export), but I've also known it to happen when moving an object.

 

Mac Studio Ultra, 128Gb ram.

 

 

{Renamed by MOD}

최고의 답변: zandwacht

Update: installed Illustator 29.0: exact same problem. Crashes all the time.

 

I disabled auto-save and the problem went away immediately. Haven't crashed since. 

3 답변

zandwacht
zandwacht작성자답변
Inspiring
October 18, 2024

Update: installed Illustator 29.0: exact same problem. Crashes all the time.

 

I disabled auto-save and the problem went away immediately. Haven't crashed since. 

    zandwacht
    zandwacht작성자
    Inspiring
    October 24, 2024

    Hold on Adobe: "disable autosave" is NOT the correct answer. It's a Workaround. Can you get the autosave code fixed so that my Ilustrator stops crashing and I still hgave autosave?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 24, 2024

    Is this about autosave (for Cloud documents)

    Or about file recovery?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 24, 2024

    What's in your files?

    Where do you save files?

    Is a printer connected, turned on and set up as the default printer?

    zandwacht
    zandwacht작성자
    Inspiring
    September 24, 2024

    I'm saving files locally to my internal SSD.

    I've known tis to happen with every file I have: from a single artboard with 1 object, or 24 HD artboards with linked assets.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    September 24, 2024

    I've already reset my preferences weeks ago, as I wrote.

     

    I was asking how I can re-enable the crash reports dialog so I can start sending you crash reports again. I've send crash reports in the past, never gotten an answer. Does Adobe answer crash reports users send, or follow up on them via email?


    Hi @zandwacht

     

    Apologies for the inconvenience. The crash logs you submit are sent to our crash reporter team, and we have the ability to retrieve them from there. Typically, we don't respond to every crash report, but in certain cases, such as when there's a high volume of reports, we may reach out to one or two recent users for additional information.

    To re-enable the crash reporter dialog, you can follow these steps:

    • macOSCmd+click the illustraor app icon and choose Show Package Contents.
    • Select Contents > Frameworks > AdobeCrashReporter.framework.
    • Cmd+click the alias named AdobeCrashReporter and select Show Original.
    • Double-click Adobe Crash Reporter (Red A app icon, not the black AdobeCrashReporter UNIX executable file).
    • Choose Always Show This Dialog and click Done

     

    Hope this helps! 

    Regards,

    Srishti

    zandwacht
    zandwacht작성자
    Inspiring
    September 24, 2024

    Also: I tried resetting prefs, didn't help.

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