CTRL+ commands do not work anymore

[Bloxus]

Illustrator just suddenly decided to not respond to any keyboard shortcuts involving CTRL

- CTRL works on it's own

- Key bindings are set correctly

- Keyboard is set to the right language

- only Illustrator is affected

- Any version of Illustrator is affected

- There are no external plug-ins installed

- Resetting preferences does not solve the problem

- manually deleting the preferences does not work either.

[Eugene Tyson · Accepted solution]

Can you start in Safe Mode and see if the problem persists?

If it is working normally in Safe Mode then a 3rd Party app is hijacking the shortcuts.

If it's not the case then

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Bloxus]

It seems the commands are getting hijacked, but only from illustrator.

It's fine after startup, but the error just suddenly appears after the PC is on for a while.

Is there any way to find out what process is at fault here?

[Eugene Tyson · Accepted solution]

You'll need to shut them down one by one.