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A
AmmarPS02
Participant
July 4, 2015
Beantwortet

Cursor jumping/shaking Illustrator CC 2015

  • July 4, 2015
  • 20 Antworten
  • 18958 Ansichten

Need urgent help here.

My cursor keeps jumping/shaking when I hover over the artwork.


I've made a video of it: Jumping cursor

I've installed the latest update of Illustrator CC 2015. But it was the same on the 2014 version.
I'm on a Macbook Pro Retina 15'' and I'm using the Apple Magic mouse. (all drivers up to date)
No other devices/keyboards/etc plugged in.
It also appears when I'm using the Trackpad of the laptop and Bluetooth turned off.
I only have the driver of the wacom tablet installed but the tablet/wireless receiver is not plugged in.

It's very annoying and a fix would be cool.

Do you guys have any suggestions? Would be awesome!

Thanks, Daniel

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von Om Nath Jha

    Hi nzgecko,

    Similar issue was reported and we found that it is due to an adware called Webcom. Please follow these steps to fix it:

    1) Close all Adobe applications and confirm from task manager if all the applications and processes related to Adobe are closed.
    2) Click notification area and check if there is any application like webcom, if yes please right click and exit.
    3) Open programs and features from control panel and uninstall webcom adware from lavasoft.
    4) Relaunch Illustrator and check.

    Please feel free to revert if issue still persists.

    Regards,

    Om

    20 Antworten

    E
    Enchanted_focus16B8
    Participant
    October 27, 2017

    Same thing is happening to me on Illlustrator CC 2017

    G
    GlobulusHaze 421
    Participant
    February 23, 2017

    Hello,

    same problem : illustrator cc2017 on windows10 but it's ok with illustrator CS3

    N
    nzgecko
    Participating Frequently
    May 27, 2017

    Latest version of indesign and illustrator cc2017

    I've got a similar problem. The selection tool flashes between the OS pointer and selection tool, as though it's confused about what state it should be in, moving has slowed right down, very annoying problem. I'm running a macbook pro retina, have tried turning off GPU, but makes no difference. The problem is effecting almost all tools on the tool palette, a few tools like zoom and handtool it isn't effecting.

    Om Nath Jha
    Om Nath JhaAntwort
    Legend
    May 29, 2017

    Hi nzgecko,

    Similar issue was reported and we found that it is due to an adware called Webcom. Please follow these steps to fix it:

    1) Close all Adobe applications and confirm from task manager if all the applications and processes related to Adobe are closed.
    2) Click notification area and check if there is any application like webcom, if yes please right click and exit.
    3) Open programs and features from control panel and uninstall webcom adware from lavasoft.
    4) Relaunch Illustrator and check.

    Please feel free to revert if issue still persists.

    Regards,

    Om

      O
      Orangéman
      Participant
      October 24, 2016

      The only way to temporary fix an issue ive found is just "kill -term" illustrator to shut it down completely and load out all its files. The bug will come back for sure, but it gives you some time to work without that digital madness. Works for me so far.

      Bernd Haier
      Bernd Haier
      Participant
      November 4, 2016

      Hallo everybody,

      i have the same porblem on windows 8.1 with illustrator cc2016  and now the same problem on cc2017

      i can only work with illustrator cs6

      Has there been any solution for this?

      Greeting Bernd

      A
      Anonymous
      October 24, 2016

      Same problem with apple Magic Mouse and Wacom intros 5 :-(

      C
      Cr8zyC8tL8dy
      Participant
      October 11, 2016

      No, it's a known issue. It was caused, for me, by the latest windows 10 update. The only way to fix the problem is to start a live chat and let Adobe remote access your computer. They can patch it.

      J
      jennesoncreatives
      Participating Frequently
      October 11, 2016

      I'm on a mac. So it's not a windows issue for me.

      I switched to a regular optic USB mouse and it seems to be okay now.

      J
      jennesoncreatives
      Participating Frequently
      October 11, 2016

      I tried going to system settings and adjusting the mouse... but it didn't fix it! Is it a touch mouse problem?

      A
      adfella123
      Participant
      August 5, 2016

      Can I respectfully ask what use the Official Adobe Forum is when problems like this, going back over six months, are totally ignored? Is it too much to expect my professional design programs behave like professional programs.

      The 2015 Creative Suite upgrade has been extremely disappointing. If only I hadn't accidentally removed the prior installs, I'd happily revert back to an earlier version.

      PLEASE PLEASE PLEASE ADOBE: can I please NOT have to suffer through a jumpy cursor all day long? Can anyone there even ACKNOWLEDGE they see the messages on this forum?

      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity Expert
      Community Expert
      August 5, 2016

      You can reinstall an earlier version. From the Gear icon in the CC app look for Previous versions and you can reinstall any version back to CS6.

      N
      nhunitedi34901634
      Participant
      July 21, 2016

      Recently updated to Illustrator 2015.3 and it is unusable, Cannot access menus, dialog boxes, type anything. The jumpy mouse effect also affects any other open windows as well. So far it is only Illustrator. And none of the suggestions work. Turning off the GPU, adjusting the mouse.Photoshop or other programs running or not running at the same time, NOTHING STOPS THIS. I'm on a Windows machine and from reading the comments, it doesn't seem to matter what computer/mouse/screen combination you have, it is a BIG PROBLEM. ADOBE ARE YOU LISTENING?

        annetanguy
        annetanguy
        Participant
        June 1, 2016

        If you don't want to experiment this problem anymore : go to system preferences -> Mouse -> double-click speed. Play a bit with the speed button, and that had solved this issue for me

          J
          John_481
          Participant
          December 11, 2018

          This was driving me insane! Thank you for the help.  Adjusting the double-click speed on my mac fixed my issue.

          D
          daydreamdoodles
          Participant
          May 12, 2016

          I updated to El Capitan yesterday but it's still doing it. Then I found a comment on youtube that said the problem was fixed for them when they didn't have Photoshop running at the same time as Illustrator. I've just quite Photoshop and it seems to be working ok for the time being (not sure for how long though!). Not ideal when you need to use both applications but certainly a workaround for now. Annoying though when you pay so much each month!

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