Cutstudio not working

[marcusw63777971]

Anyone else's cutstudio suddenly stopped working? Using illustrator 2024, cutstuduo plugin 3.4.4 and cutstudio 3.14 app.

Connection is fine, when i got to cut, my gs-24 lights up blue, the motor loads like it's about to cut then nothing.

Did a fresh install of illustrator 2024 and cutstudio on another desktop and I get the same issue.

Tried xfcut and worked fine so not a hardware issue.

[Anubhav M]

Hello @marcusw63777971,

I'm sorry to hear about your experience. Would you mind installing an older version of Illustrator (https://adobe.ly/3xgdxx4) to see if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[Laddawan38067136ymrx]

Same here, still unable to make it work

[Bobby Henderson]

Was the plugin working with Illustrator 2024 previously? I'm wondering if it might be necessary to roll the Illustrator installation back to a previous point-release update or even the 2023 version.

[Anubhav M]

Hello @marcusw63777971, @Laddawan38067136ymrx,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Looking forward to hearing from you.

Thanks,

Anubhav

[lucasd99890584]

il problema non si risolve con versioni precedenti di illustrator... purtroppo.

[lucasd99890584]

the problem is not solved with previous versions of illustrator... unfortunately.

[Srishti Bali]

Hi @lucasd99890584

Sorry about this experience. Could you please try uninstalling the current plugin you have and install the plugin from here?

Hope it helps!

Regards,

Srishti

[lucasd99890584]

Grazie per la sua risposta. L' origine del problema non è il plug-in 😉 ma update di windows KB5039212!!!! disinstallando update il problema si risolve. 

Spero che questa informazione aiuti altri usuari del plug-in cutstudio!

[Anubhav M]

Hello @lucasd99890584,

Glad to hear it has been resolved, and thanks for sharing your valuable input. Feel free to reach out if you have any other questions or issues. We’re always happy to help!

Thanks,
Anubhav

[lucasd99890584]

Same problem! I have a Roland GR-640... useless plugin.

[osbaldo_7450]

I have a Mac and it is doing the same thing to me. Does anyone have the solution for Mac?

[Anubhav M]

Hello @osbaldo_7450,

I'm sorry to hear about your experience. Would you mind trying to remove and reinstall the plugin to see if it helps resolve the problem? If the problem persists, kindly share more details, like the OS/Illustrator version and screenshots of the problem, so I can better assist you.

Looking forward to hearing from you.

Anubhav