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Debug Assert Failed

New Here ,
Apr 04, 2024 Apr 04, 2024

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Every time I go to File > Save As I receive a 'Debug Assert Failed' pop up. It says the following, and then quits the app unless I click 'Debug'. 

 

{
expression: "false"
hash: "1382265f-6339-a8f0-aa75-2aa900000026"
lastError: "2"
message: "deleted UI_Dialog is getting accessed."
sourceFile: "C:\J\ws\ilst_main\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_685c3a3ce0238bee71e4594a2ca283ca>::operator ()"
sourceLine: "288"
threadID: "15072"
threadName: "main"
timestamp: "2024-04-05T05:45:14.0Z"
}
 
-------------- StackTrace --------------
dvaui::ui::UI_Node::UI_SizeChanged ( @ 0) (dvaui.dll+0x0000000000631453)
dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x00000000006CC19B)
dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1559)
dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA07F)
dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D4A63)
dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x0000000000305CDC)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A7997)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000003A8C86)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A78E5)
dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006C9AD4)
CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF75)
DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E8DC)
SendMessageTimeoutW ( @ 0) (USER32.dll+0x0000000000021223)
KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x00000000000A0E64)
NtUserMessageCall ( @ 0) (win32u.dll+0x0000000000001124)
SendMessageW ( @ 0) (USER32.dll+0x000000000000E0E3)
GetWindowTextW ( @ 0) (USER32.dll+0x000000000000CCA3)
IsIconic ( @ 0) (USER32.dll+0x000000000000C33F)
IsCompositionActive ( @ 0) (uxtheme.dll+0x00000000000108F9)
IsCompositionActive ( @ 0) (uxtheme.dll+0x00000000000102E1)
GetWindowTextW ( @ 0) (USER32.dll+0x000000000000C7AE)
dvaui::ui::OS_Window::UI_DefaultHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006CB5C5)
dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1568)
dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA07F)
dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D4A63)
dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x0000000000305CDC)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A7997)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000003A8C86)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A78E5)
dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006C9AD4)
CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF75)
DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E8DC)
LookupIconIdFromDirectoryEx ( @ 0) (USER32.dll+0x0000000000026380)
KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x00000000000A0E64)
NtUserSetWindowPos ( @ 0) (win32u.dll+0x00000000000014C4)
dvaui::ui::OS_Window::UI_SetGlobalStructureRect ( @ 0) (dvaui.dll+0x00000000006D2A6C)
dvaui::ui::OS_Window::UI_DPIChanged ( @ 0) (dvaui.dll+0x00000000006CB4EC)
dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x00000000006CC42B)
dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1559)
dvaui::ui::OS_Window::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA07F)
dvaui::ui::OS_Window::UI_UpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D4A63)
dvaui::datatransfer::OS_DropTarget::~OS_DropTarget ( @ 0) (dvaui.dll+0x0000000000305CDC)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A7997)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000003A8C86)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A78E5)
dvaui::ui::OS_Window::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006C9AD4)
CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF75)
DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E8DC)
GetMenu ( @ 0) (USER32.dll+0x000000000002B062)
KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x00000000000A0E64)
NtUserSetParent ( @ 0) (win32u.dll+0x0000000000001EE4)
dvaui::ui::OS_Window::UI_SynchronizeParent ( @ 0) (dvaui.dll+0x00000000006D4711)
dvaui::ui::OS_ViewContainer::UI_SynchronizeParent ( @ 0) (dvaui.dll+0x00000000006B4214)
dvaui::ui::OS_ViewContainer::UI_SetParent ( @ 0) (dvaui.dll+0x00000000002FD74E)
dvaui::ui::UI_Container::DeleteChildren ( @ 0) (dvaui.dll+0x000000000061606B)
dvaui::ui::OS_Window::~OS_Window ( @ 0) (dvaui.dll+0x00000000006C4B02)
dvaui::ui::UI_Dialog::~UI_Dialog ( @ 0) (dvaui.dll+0x0000000000694E57)
dvacore::threads::CallFromMainThread ( @ 0) (dvacore.dll+0x0000000000223634)
dvacore::utility::RefCountedObjectWithWeakPtr::ReleaseUseCount ( @ 0) (dvacore.dll+0x0000000000293E60)
dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000E32C)
dvauxpui::Initialize ( @ 0) (dvauxpui.dll+0x000000000003F496)
torq::api::alpaca_dialog_ref::~alpaca_dialog_ref ( @ 0) (dvauxpui.dll+0x00000000000BA347)
dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000E4E3)
dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000204A91)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A7997)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000003A8C86)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000A78E5)
dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000204C2C)
dvacore::utility::OSComponent::GetType ( @ 0) (dvacore.dll+0x00000000002058EB)
CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF75)
DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E69D)
exo::app::OS_AppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EB66)
exo::app::OS_AppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC6E)
exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000003AB416)
exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x000000000030B298)
exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000002D8071)
exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000004F6B29)
gudeVersion ( @ 0) (Illustrator.exe+0x000000000168667E)
BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000017344)
RtlUserThreadStart ( @ 0) (ntdll.dll+0x00000000000526B1)
TOPICS
Bug , Import and export

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Adobe
Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hello @jemmacarroll,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps to check if they help:
- Close All Adobe applications

- Remove all currently installed Microsoft Visual C++ Redistributable packages (https://adobe.ly/3vEiSxu)

- Reinstall the latest Microsoft Visual C++ Redistributable (https://adobe.ly/3POA2zj)

- Restart your computer

- Relaunch Illustrator

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, the folder location where you're trying to save your work, whether Illustrator behaves this way with all files, and a screen recording of the problem (https://adobe.ly/3U5Hjx5), so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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