document work area appears blurry (repost)

Question

If you drag to work with the preview enlarged, the work area preview will look blurry.
The more you zoom in, the more severe the symptoms are.
There wasn't until the last version of 2023, but it came up at some point.
Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

It's quite disruptive to the workflow. Please fix it quickly Adobe…

Below are the things I've done before.
Attached is the video as well.

<Things I've tried>
- Upgrade computer RAM, cpu, graphics card
- Check on 3 computers
- Initialization
- Initialize configuration settings
- rename and reset folders in %appdata%
- Check after installing an earlier version of illustration
- Check after installing the latest illustration version
- Upgrade/downgrade graphics card drivers to the latest
- Turn off gpu acceleration (not a fundamental solution)
- Check Windows Update
- Update/Remove and reinstall the Wacom driver
- Check by file capacity (at least one letter appears in the blank document. No matter file size.)
- Pixel Preview settings has always been unchecked
- The file path is local, not server.

People who have experienced the same symptoms,

why don't you form a league with me? ¯\_(ツ)_/¯

**Don't say turn off gpu perfomence** ☹☹☹
I upgraded my graphics card to the latest to take advantage of gpu.

A Korean representative has confirmed that the illustration is defective.

https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

don't encourage me to chat. They don't know the answer either. Just fix it quickly.

---------

Sentences with a translator, not as smooth as locals.
I ask for your understanding if you felt bad.

dasom_Lee · Accepted Answer

Hello @16405395 Lee,I have already raised a bug for this with the product team, and they are currently investigating it. I will update this thread as I have more information.Feel free to reach out if you have more questions or need assistance. We'd be happy to help. AnubhavI found that in the latest update of Illustrator, this issue has finally been resolved.However, there was a problem, and I regret to some employees who said that there was no problem on Adobe's side even though this issue was corrected.

Anshul_Saini · Answer

Hi @dasom_Lee,

I understand how disruptive this issue can be, especially when working on detailed designs at high zoom levels. Since you’ve already tried multiple troubleshooting steps, including testing across three systems, we need to gather more details to help the product team identify the root cause.

I will log a bug with the product team, but I need the following information:

• MSInfo file from all three systems you’ve tested on (this helps us find common factors).

• Exact version number of Illustrator you’re currently using (the latest is 29.2.1).

• Screenshot of your color settings from the Edit menu.

• External monitor make & model and how are they connected? Is it connected via HDMI, type-c, DisplayPort, adapter, or dongle used?

Since this issue doesn’t occur in version 27.9, I recommend keeping that version installed for now while we investigate.

Let me know if you need guidance on exporting the MSInfo file.

We appreciate your patience as the team looks into this.

Best,

Anshul Saini

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