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dasom_Lee
Inspiring
February 4, 2025
Answered

document work area appears blurry (repost)

  • February 4, 2025
  • 1 reply
  • 3288 views

If you drag to work with the preview enlarged, the work area preview will look blurry.
The more you zoom in, the more severe the symptoms are.
There wasn't until the last version of 2023, but it came up at some point.
Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

It's quite disruptive to the workflow. Please fix it quickly Adobe…

 

Below are the things I've done before.
Attached is the video as well.

 

<Things I've tried>
- Upgrade computer RAM, cpu, graphics card
- Check on 3 computers
- Initialization
- Initialize configuration settings
- rename and reset folders in %appdata%
- Check after installing an earlier version of illustration
- Check after installing the latest illustration version
- Upgrade/downgrade graphics card drivers to the latest
- Turn off gpu acceleration (not a fundamental solution)
- Check Windows Update
- Update/Remove and reinstall the Wacom driver
- Check by file capacity (at least one letter appears in the blank document. No matter file size.)
- Pixel Preview settings has always been unchecked
- The file path is local, not server.

 

People who have experienced the same symptoms,

why don't you form a league with me? ¯\_(ツ)_/¯ 

 

**Don't say turn off gpu perfomence** ☹☹☹
I upgraded my graphics card to the latest to take advantage of gpu. 

 

A Korean representative has confirmed that the illustration is defective.

https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

 

don't encourage me to chat. They don't know the answer either. Just fix it quickly.

---------

Sentences with a translator, not as smooth as locals.
I ask for your understanding if you felt bad.

Correct answer dasom_Lee

Hello @16405395 Lee,

I have already raised a bug for this with the product team, and they are currently investigating it. I will update this thread as I have more information.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Anubhav


I found that in the latest update of Illustrator, this issue has finally been resolved.

However, there was a problem, and I regret to some employees who said that there was no problem on Adobe's side even though this issue was corrected.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 4, 2025

Hi @dasom_Lee,

 

I understand how disruptive this issue can be, especially when working on detailed designs at high zoom levels. Since you’ve already tried multiple troubleshooting steps, including testing across three systems, we need to gather more details to help the product team identify the root cause.

 

I will log a bug with the product team, but I need the following information:

• MSInfo file from all three systems you’ve tested on (this helps us find common factors).

• Exact version number of Illustrator you’re currently using (the latest is 29.2.1).

• Screenshot of your color settings from the Edit menu.

• External monitor make & model and how are they connected? Is it connected via HDMI, type-c, DisplayPort, adapter, or dongle used?

 

Since this issue doesn’t occur in version 27.9, I recommend keeping that version installed for now while we investigate.

 

Let me know if you need guidance on exporting the MSInfo file.

 

We appreciate your patience as the team looks into this.

Best,

Anshul Saini

D
dasom_LeeAuthor
Inspiring
February 11, 2025

I sent you a log file. When will it be resolved?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 17, 2025

I've already contacted a counselor in Korea and chatted with a counselor in the U.S. They can't help me. They just parrot and repeat answers according to the manual. 😰😰😰


Hello @dasom_Lee,
I have tried replicating this behavior on several machines, but could not. To further assess this, could you share more details like:

> You mentioned earlier that you are using a Wacom tablet. Does this only happen on the Wacom Display or when the tablet is connected?
> Could you share the System Info file (https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-information-report-%28msinfo32%29) for the computer on which you are experiencing this problem?
> You mentioned trying to turn off GPU acceleration. Could you confirm if the problem remained after that?
> Have you tried performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/resources/support-articles/faqs/GPU-110.html) and checking if it helps?
> Have you tried installing Illustrator 28.7.6 (https://helpx.adobe.com/download-install/using/install-previous-version.html) and checking if it works there?

Note: To share the files, kindly upload them to a file-sharing service like Google Drive/Dropbox/etc, and share a public link to it here. Also, ensure the option to Save a Copy/Download is enabled under Link Settings (if any).

Once I have this information, I can forward this to the Product team for further investigation.
I appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Anubhav

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