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Error 125 while installing Illustrator from Creative Cloud Desktop app on Windows 7

Forum|Forum|5 years ago
April 18, 2020
14 replies
17419 views

Hi everyone, How are you all doing during this pandemic?

Not sure if anyone else is having this problem right now, but I can't seem to get Illustrator CC to update.

I first was not able to update Illustrator CC on my desktop, and after a few tries (even leaving it for a day or two, than retrying) it still came up with an error. With an attempt to uninstall the file, I proceeded to reinstall Illustrator, and it still failed fatality with the Error Code: 125

As a test, my husband download it onto his system, and he had no problems. I did my best in reading through all available solutions (none of which seems relatable to what I can see). All other apps are successfully updating and downloading - Just Illustrator is having this issue.

Is there perhaps someone I can talk with to help me troubleshoot this problem?

Thank you.

{Renamed by MOD}

Activation billing and install

This topic has been closed for replies.

Correct answer Srishti Bali

Hi,

Sorry about the inconvenience caused. Error 125 has been fixed by our Product team. If you are still getting that error, please restart your system and try again and let us know how it goes.

We have also observed that few users are getting VCruntime140_1.dll error while launching the application.

This is a windows error which generally occurred due to the missing or corrupt Visual C++ redistributable files. If you get this error while launching Illustrator, please try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html) and let us know how it goes.

Regards,

Srishti

T

tlemoine08

Participant

I'm not sure this will be helpful, but every time I update Illustrator in Creative Cloud, I get an error and then cannot open the existing version. My fix was, and currently is, this:

Right after updating (and getting the error), I would restart the computer then go back to Creative Cloud app and update again, and it would work. That's it. I don't know why, but I have been doing this for every update for the last year or longer.

Maybe the issues others are having is different, but I just wanted to put this out there in case it works for others.
I'm running Windows 10 (but had the same issue for Windows 7).

Srishti Bali

Correct answer

Community Manager

Hi,

Sorry about the inconvenience caused. Error 125 has been fixed by our Product team. If you are still getting that error, please restart your system and try again and let us know how it goes.

We have also observed that few users are getting VCruntime140_1.dll error while launching the application.

This is a windows error which generally occurred due to the missing or corrupt Visual C++ redistributable files. If you get this error while launching Illustrator, please try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html) and let us know how it goes.

Regards,

Srishti

Srishti Bali

Community Manager

For VMruntime error: please try these steps shared on this help article (https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html) and let us know how it goes.

Regards!

Srishti Bali

Community Manager

Ben is right. This issue has been resolved by our Product team. I would request if you could restart your system and try again and let us know how it goes.

Regards!

nicguy59

Participating Frequently

This is worse...

At least before I started beta-testing your fix, I had a working program

nicguy59

Participating Frequently

How do I roll this update back, so I don't have to reset all my personal settings and swatches like the last time I had an issue like this?

BenHutchison

Participant

Adobe has fixed the Creative Cloud API bug that was preventing the Windows 7 version of the CC app from installing the Illustrator 24.1.2 update. They also deleted my post about the cause of this issue, even though it wasn't spam. Now the Illustrator update can be successfully installed on Windows 7, not just on Windows 10.

Srishti Bali

Community Manager

Hi All,

If you are working on Windows 7, could you please share the exact version and build of the operating system?

Press Windows Key + R , type winver, and press Enter.
Share this screenshot of "About Windows".

Regards!

C

Chris Mollenhauer

Participating Frequently

Mine is exactly the same as your message apart from the username.

TheLadyRavenAuthor

Participant

Hey, thanks...I do still have Windows 7. So yeah, version 24.1.2 is not compadible, but I can still upload version 23.1

Again, thank you all for your comments, and so now the problem is now solved.

nicguy59

Participating Frequently

So. Not a Connectivity error, but a Windows 7 version error?

Is there a Linux Adobe Illustrator version I should consider?

Srishti Bali

Community Manager

Hi there,

So sorry to hear that you are having trouble. This error is generally caused due to network and connectivity restrictions. I would request that if you could check a few things and share your observations:

If your system is connected to a VPN, please disconnect it from VPN and then try to install Illustrator.
Try using different network connections.
If that doesn't help, try following the steps shared here (https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html) and let us know how it goes.

Regards,

Srishti

K

kuesoft

Participant

Funny because I managed to install Photoshop correctly and some other apps are installing fine. Only Illustrator throws an error. Internet connection is working, the test link on Adobe site too, as well as /pong endpoint...

Jacob Bugge

Community Expert

Chris,

"I did use Acronis system cleaner not long before the problem,"

That is completely different and unrelated to the Cleaner Tool.

But since you have things working, I would suggest your simply waiting to see whther an easy (and non destructive) solution turns up here.

C

Chris Mollenhauer

Participating Frequently

Sorry to mislead. I used Acronis system cleaner function for general windows system cleanup, not to solve this issue, and before the issue occurred. I posted in case others had also done similarly, as a possible root cause of the download error for a small number of users. I'm wondering if the cleaner deleted some file required by the core sync app. My 'hosts' file has no adobe sites listed (as put forward as a pointer to a possible fix) yet other cc apps update ok. Will wait to see if next update works instead.

I

iralphyboy

Participating Frequently

cant download keep getting update failed and then following through get the below

Exit Code: 125
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in install product workflow with error code 125 error message {https://cdn-ffc.oobesaas.adobe.com/core/v2/applications?name=ILST&version=24.1.2&platform=win64&build=24.1.2.408,P:-4,PS:404,G:-4}
-------------------------------------------------------------------------------------

{Renamed by MOD}