Error 717

[AFIF_04]

I can't install Adobe illustrator (error 717) on my windows 11 latest version and my IE is also latest version. How to fix it?

[Anubhav M]

Hello @AFIF_04,

Could you check if there are pending OS updates available and install them to see if it helps? If the problem persists, kindly share the system information report (https://adobe.ly/3XTOk50) so I can check it with the team.

Looking forward to hearing from you.

Anubhav

[AFIF_04]

thank you so much for your helping, so this is my system information

[Anubhav M]

Hello @AFIF_04,

The files did not come through correctly. Would you mind uploading the files and screenshots of the error message to a file-sharing service like Google Drive or Dropbox and sharing a public link to it here so I can check it with the team?

Looking forward to hearing from you.

Anubhav

[AFIF_04]

https://drive.google.com/drive/folders/1RmAnOUej4Q2vnq2mZsuf2PwcaRo19dlb?usp=drive_link 

[AFIF_04]

Hello @Anubhav M 

This is my system information

https://drive.google.com/drive/folders/1RmAnOUej4Q2vnq2mZsuf2PwcaRo19dlb?usp=drive_link 

[Cntl+Alt+Del for help]

Is there a resolution to this?  I am also getting error 717 on installation.  I have Win 11 23H2 and Edge.

Thanks