Error al procesar la apariencia de un objeto

[Isabel25893593wfmp]

Alguien me puede explicar porque se da esto , restableci las preferencias , borre el cache , tambien desintale ilustrator , pero sigue aparciendo esto y no me deja inflar , ni iponer en 3D las formas, 

[Anubhav M]

Hello @Isabel25893593wfmp,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

Looking forward to hearing from you.

Thanks,

Anubhav

[Cele González]

hola! pudiste resolver el problema? cómo lo hiciste?

porque a mi me salta el mismo error y no sé cómo solucionarlo 😰

ayuda!

[Monika Gause]

Which version and system is it?

How much RAM is installed?

Exactly what are you trying to do when Illustrator shows the error?

[Cele González]

cuando illustrator muestra ese error salgo de la aplicación y vuelvo a entrar pero me sigue tirando ese error. la versión está actualizada 

[Monika Gause]

Can you please tell us about your hardware?

What kind of object is that?

Does it happen in any file?

Did you already reboot the computer?

[luciakuzmuk]

Tengo el mismo problema y no sé como resolverlo! 

[Monika Gause]

How much RAM is installed and how large is the object?

Did you already try and reboot the system and then launch only Illustrator? Do not launch your browser.

[luciakuzmuk]

I have 16 gb of RAM installed, and I have tried with several not complex shapes and texts, in every oportunity i have the same problem!
Since you posted this, i have also tried launching only Illustrator with no other apps, and the problem still persists.

[Monika Gause]

Can you boot into Safe Mode and then try?

[luciakuzmuk]

Still having the same trouble! 😞 

[Monika Gause]

How large is the object?

Does it work with a new file and then a small, simple object?

[luciakuzmuk]

No, as I said before, I have tried with several not complex shapes and texts, in every oportunity i have the same problem

[Monika Gause]

Did you already reset the preferences? Does your system meet the requirements?  Particularly the graphic card? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop 

[luciakuzmuk]

Yes, I did reset the preferences several times, in fact i uninstalled and reinstalled Ai, and my system has the requirements. A few weeks ago I could use this function without any problems.

I dont know what else can I do 🤷‍:female_sign:guess gonna create 3D shapes in another software.

[Monika Gause]

You are not creating large canvas documents, no?

You could also contact Customer Care so they can have a look inside your system. https://helpx.adobe.com/contact.html 

[Fernando34734443zlrs]

Toqué el casillero "expandir forma" teniendo seleccionado una forma y el casillero se borró, como indico en la las otras fotos. Así que el error sólo salta con ese objeto. Si pruebas a deformar/modificar el objeto que no tiene el casillero "expandir forma", verás que no te salta el error. Por lo tanto, borra el que tira el error y listo. Nota: si no lo borras, al iniciar Illustrator de nuevo, te volverá a aparecer la ventana con el error.