Error loading plugins/ Missing Plugins while launching Illustrator on macOS

[TheAnimatedPhil]

Hi,

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

I checked the plugin folder and it is in there, yet I cannot open Illustrator.  The other Adobe programs work, it is just Illustrator.

Does anyone know how to fix this so I can open Illustrator and get to work.  Thanks so much!

Also, I have an iMac.  Thanks.

-Phil

[sstrickland2015]

No, they are not third party plugins.

[sstrickland2015]

This error happened right after I downloaded the 2020 version.

[Monika Gause]

Please tell us your system and hardware.

[sstrickland2015]

macOS Catalina

version 10.15.6

[sstrickland2015]

Here is a screenshot of the plugins:

[Monika Gause]

Please contact Customer Care. They will need to take a look inside your system.

https://helpx.adobe.com/contact.html

[sstrickland2015]

Thank you.

[gene.q]

The plugins in your screenshot are DeskPack for CC 2017 (AI21), I suppose you upgraded your Illustrator from CC 2017 to 2020.

You need to install the latest DeskPack, please contact Esko.

[chanaart]

I was about to tell you to do it and seeing you answer! glad it worked!

[Electric_neighbors5DC6]

I uninstalled the updated version and install the previous version & it worked.

[Anshul_Saini]

Hi all,

We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

Please feel free to reach out if you still need assistance. We'd be happy to help.

Thanks & Regards,
Anshul Saini

[harpal]

When opening or working in illustrator the screen either completly blanks white or blue

{Renamed by MOD}

[Kurt Gold]

Without getting some more informations, I can only guess that you probably have some serious hardware defects.

If that is not the case, you would have to provide some more details about the issue. Otherwise it is a lost request.

[Anshul_Saini]

Hi there,

Sorry about the trouble. Could you please share some details like:

• OS and version of Illustrator
• Are you using an M1 Mac?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Share some screenshots or a small clip of the issue?
• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, you may try the steps suggested in the help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

Looking forward to your response.

Thanks & Regards,

Anshul Saini

[harpal]

Hi so i'm on macOS Big Sur version 11.4

Macbook Pro 15'' 2019 

Running intel Mac 

It's only started happening since yesterday, i did do a software update earlier this week, i don't know if that's the issue or not. I've tried un installing illustrator and re insatlling no luck. 

I only have plugins from Astute graphics installed. 
I got this message earlier in the week saying that illustrator is running in safe mode.

Whole screen turns blue, but if i hold down cmd it disspears the reappers after relesase 

[harpal]

Just to update, i've resetted the prefrences and that has seemed to have done the trick. 

Thanks you, fingers crossed it remains resloved. 

Best wishes,

Harpal 

[Anshul_Saini]

Glad to hear you're back on track.

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks & Regards,
Anshul Saini