Error "msvcp140.dll missing" while launching Photoshop and Illustrator

[Akilito]

Hi, I had illustrator running yesterday and today after I installed some fonts, I am not not able to open illustrator or photoshop. Tried uninstalling creative cloud, photoshop and illustrator and reinstall again. Still not working. Getting an error ''msvcp140.dll missing''  Driving me crazy. Anybody can help on this?

{Renamed by MOD}

[Manan Joshi · Accepted solution]

Try by repairing the VS redistributable package, see the instructions in the following discussion

https://community.adobe.com/t5/indesign/error-launching-indesign-quot-cannot-load-the-path-type-rpln...

-Manan

[Srishti Bali]

Hi there,

I would like to know if the steps suggested by Manan worked for you, or the issue still persists.

Kindly update the discussion if you still need assistance with it.

Thanks,

Srishti

[Akilito]

Hi Shrishti. I uninstalled/reinstalled vcredist_x64.exe and vcredist_x86.exe. Also I uninstall adobe creative cloud, photpshop and illustrator and installed it again. It is now working

[Srishti Bali]

Thanks for confirming. Please feel free to reach out if you run into any other issues and questions. We'd be happy to help. 

Regards!

[ethanm53069469]

I am having this issue now with ME and PR. PS seems to work fine so it is just these two that I have found. I have followed the instructions above with no luck. It should also be noted that the file paths:

\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\vcredist_x64.exe

\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncV1\customhook\vcredist_x64.exe

do not seem to be consistent with my Adobe folder. my CoreSync folder is:

\Adobe\Adobe Sync\CoreSync

Maybe this is a version differece from the instructions provided here: https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

My \Adobe Creative Cloud folder contains the following: \ACC,\Utils, pim.db