Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Export and Save for Web (Legacy) Not Working on Adobe Illustrator v 27.3.1

New Here ,
Mar 20, 2023 Mar 20, 2023

I am trying to export PNGs of my products, but something seems to be wrong.

 

When I go to File > Export >"Save for Web (Legacy)," the option appears to be greyed out and I cannot click on it or make it do anything. Hotkey on my windows doesn't work either.

 

When I go to File> Export> "Export As," it opens up the dialog box like normal, but when I try to save it as a PNG it gives me this error:

DeAnna263204284txu_0-1679351849579.png

 

I tried updating it to v 27.3.1, but it is still giving me this error on some files. Is this a corruption issue? Please let me know!!

TOPICS
Import and export
3.5K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 30, 2023 Mar 30, 2023

Hello @DeAnna263204284txu,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to hearing from you.

 

Thanks,

...
Translate
Adobe
Community Expert ,
Mar 20, 2023 Mar 20, 2023

What size are your exports and what resolution do you use?

Did you try Export for Screens?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

Hello @DeAnna263204284txu,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

I have the same problem with the save for web. It is not working.  I did reset all the preferences and there it didn't work.

I do have 6 canvas of 640 for 3000px and some others of 400x400 px. The small ones are the ones I'm trying to export, but it doesn't work. Any solutions ?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Exactly what are you doing and what is happening step by step?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

I'm at illustrator and i'm trying to export one of my artboards with the "save for web" option but it doesn't work it is grey. And i don't understand why

Capture d’écran 2024-01-11 à 11.58.33.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Which one of those are you trying to export? What's on it?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

The 2 small ones on the right side

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Is one of them the active artboard?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2024 Jan 11, 2024

I select the artboard before I try to export, and it doesn't work either 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Can you go out of artboard mode? By selecting any other tool.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2024 Jan 12, 2024

Ok, i tried outside the artboard mode and it still not working

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2024 Jan 12, 2024

What is on that artboard?

What kind of objects are they? Is the layer unlocked? Is the layer set to print?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2024 Jan 12, 2024

In the artboard there is an image, a vector rectangle and typo. Is in all the artboards, of this document, is a new document I created it this week. 

No layer is locked and is a normal layer. I didn't set anything to print because It's for a digital project.

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 13, 2024 Jan 13, 2024
LATEST

Is this document a Large Canvas document?

If so, Save for web will not work.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines