Export

[Quân27897833cqwi]

Hi guys! I had installed AI last year, it had operated normally before, but now I have a problem with exporting files. When I export in Adobe illustrator, it will look like this:

I has also used Photoshop CS6 and it exports normally. This error seems to only happen on AI. I tried deleting and downloading again but it didn't work. How I can fix this error? Thank you!

[Monika Gause]

Can you please tell us your version and system and also what kind of content you are exporting how to which location (network, Cloud, harddisk)?

[Quân27897833cqwi]

I used to use version 2019, I thought that the cause of the error was the version so I tried downloading version 2022 but it didn't work. 

My configuration specs is Window 11 Pro , SSD: 512Gb ... Ram: 8Gb, intel core i5

My kind of content is .png or .jpg

I often save them on harddisk and it still has a lot of empty space.

[Monika Gause]

Exactly where on the harddisk do you save them? Does Illustrator have write privileges for the location ? Is it a synchronized folder such as Google Drive?

Also: 8 GB of RAM is just the bare minimum to launch Illustrator at all. Certain operations might get it in trouble, e.g. rasterizing at high resolution.

[Anubhav M]

Hello @Quân27897833cqwi,

Thanks for reaching out. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly share some more information, like the exact version of the OS/Illustrator installed on your computer, whether Illustrator also behaves this way with other files / different locations, and a screen recording of the workflow and output so we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav