fetching your subscription details

[Nairr]

Hace un mes no puedo ingresar a  mi cuenta de illustrator, me sale 'fetching your subscription details', tengo subscripcion activa. Necesito el acceso desde para ipad

[Anubhav M]

Hello @Nairr,

That does seems strange. Could you check for any pending OS updates and install them to check if it helps? Also, try deleting the app, restarting your iPad and then reinstalling Illustrator to check if it helps.

Looking forward to hearing from you.

Anubhav

[Nairr]

Ya tiene todas las actualizaciones al dia, el ipad como el programa, elimine e instale nuevamente reiteradas veces, sigo sin poder acceder

[HARSHIKA_VERMA]

Thanks for checking. Could you please confirm that you're logging in with the correct Adobe ID? Make sure it's the same ID associated with your subscription. 

We will be happy to assist you further.

Thanks,

Harshika

[Nairr]

Hola, si, es el mismo usuario, el problema permanece