File->New Not Working

[sjlocke215]

I saw a solution in the In Design forum, but I wanted to post this here so Adobe knew it was Illustrator as well.  And I just uninstalled and reinstalled from Creative Cloud, so I know it's still there.

Trying to use the File->New dialog brings up a blank dialog window with %ccx_fnft_dialog_name in the title bar.  No way to open a new file.

Workaround is to open edit->preferences->general and check to use legacy file open.

[Monika Gause]

Please contact the Customer support, because this can actually be solved. But it's not a generic issue, someone has to take a look at your setup.

Contact Customer Care

[sjlocke215]

That's odd, since it was working just fine the other day.  And in the other thread in the indesign forum, they said they had moved it to a high priority issue.

[_JadeC_ · Accepted solution]

Hi, I had the same problem and google it to find a solution on indesign that worked for photoshop as well.

Go to:

Edit > Preferences > General

check the box that says "Use legacy "File New" interface"

Click OK

Then try to open a new file

It worked for me...so I'd bet it will work for you too.!!

[Giulianopro]

I also had the same issue after 2018 update.

The fix suggested above did the trick. THANK YOU!

Workaround is to open edit->preferences->general and check to use legacy file open.

[Mysterium_Fascinosum · Accepted solution]

Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.