Files I sent to my client are uploading to the web as wrong colors

[sarahpeller]

I just sent my client a package of pngs and jpgs to use for their new logo. They have uploaded their logo to their website, but it is an awful neon color. I'm not sure what might be causing this?

Here is how it is supposed to look:

Here is how it looks on their site:

It is a jpg and when you click on it, it enlarges the logo and displays it in a lightbox. In the lightbox, it is the correct color.

Anyone know what's going on here?

[Monika Gause]

Did you design it in RGB or CMYKß

did you convert it to RGB before saving as a JPEG?

[sarahpeller]

Designed in CMYK, but Save for Web export in Illustrator would have taken care of converting to RGB, right? Also, the exported jpg file on my screen is the right color...

[Test Screen Name]

Do you have a wide gamut minitor? If so do NOT use it to check web page colour, it is a specialist tool not suitable for that job. Check with a normal monitor.

[sarahpeller]

Do you have a wide gamut minitor?

No, just macbook pro screeen

[Monika Gause]

sarahpeller  schrieb

Designed in CMYK, but Save for Web export in Illustrator would have taken care of converting to RGB, right? Also, the exported jpg file on my screen is the right color...

Did you convert it to sRGB and save the sRGB profile when saving for web?

Does the browser support color profiles? Which browser has the screenshot been taken in?

[sarahpeller]

Did you convert it to sRGB and save the sRGB profile when saving for web?

Does the browser support color profiles? Which browser has the screenshot been taken in?

No.

I don't know if the browser supports this. Using Chrome.

[Omar.Fathy]

You should make it in RGB colors. If you made it in CMYK, try to convert it to RGB before saving or exporting.

[sarahpeller]

You should make it in RGB colors. If you made it in CMYK, try to convert it to RGB before saving or exporting.

Re: Files I sent to my client are uploading to the web as wrong colorsI don't agree with that... Logos are meant to be printed and used on screens. I've been designing them in CMYK for many years and have never had a problem.

[sarahpeller]

I did just realize...

I didn't use save for web. I used export for screens. Maybe something happened to the file in there somewhere?

[Monika Gause]

  schrieb

I did just realize...

I didn't use save for web. I used export for screens. Maybe something happened to the file in there somewhere?

That completely depends on the options. Are you really sure you have an RGB file?

Omar is correct in that logos for the web should be designed in RGB. Or at least you should convert the Illustrator file first, then check the colors once again and then export them.

[Ton Frederiks · Accepted solution]

Export for screens does not convert CMYK to RGB for jpegs.

see: Export for Screens, CMYK to RGB – Adobe Illustrator Feedback

[sarahpeller]

Ah, that must be what happened. I don't use export for screens very often. I usually use save for web and have never had a problem. I used save for web on this logo and sent to the client and the color was fine this time