Files opening in Illustrator are blank

[Dwight31455911z7f0]

Hello Community,

When I open a file in illustrator, the program will open to a blank pasteboard (see screenshot). When I try opening a second file it pops an error "Not enough memory to open illustration" (see screenshot). I signed out and signed back in. Still did the same thing. I unistalled and reinstalled illustrator. Still did not work. I even signed out of all my adobe apps and unistalled everything, including Creative Cloud and deleted the adobe files found in Program Files, Program Files x86 & Documents and then reinstalled and it still does not work. If I keep playing with it, opening and closing program and files, I can sometimes get it to work. I am using Illustrator version 28.0 on a Windows 11 pc.

[Monika Gause]

DId you reboot the system?

PLease tell us your system and hardware specifications.

[Dwight31455911z7f0]

Yes, I did. After I had signed out of everything and uninstalled everything,
I rebooted my computer.

[Monika Gause]

Where are the files located? On your local disk?

[Dwight31455911z7f0]

Yes.



Sorry, I did not notice your second question. Here as follows

Processor 13th Gen Intel(R) Core(TM) i7-13700 2.10 GHz

Installed RAM 32.0 GB (31.8 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro

Version 23H2

Installed on ‎8/‎15/‎2023

OS build 22631.2715

Experience Windows Feature Experience Pack 1000.22677.1000.0

[Anshul_Saini]

Hi @Dwight31455911z7f0,

Thank you for providing the additional details. It's helpful in understanding your system configuration.

Since you've already tried the basic troubleshooting steps, such as reinstalling Illustrator and rebooting the system, let's try a few more steps:

• Ensure that the files you are trying to open are stored on your local disk. Network drives or external drives might sometimes cause issues.

• If possible, try opening a different Illustrator file or creating a new one to check if the issue is file-specific. Sometimes, individual files can get corrupted.

• Confirm that your user account has the necessary permissions to access and modify files on the system. This is crucial for proper functioning.

If the problem persists, could you please share a sample Illustrator file that is causing this issue? This will help in further investigation.

Please perform these steps and let me know if there are any changes or if you encounter any specific error messages during these steps.

Best regards,

Anshul