Fonts changing in files when opened in Illustrator 29.5.1

[Lavish_coder1549]

I've experienced this twice now, both times in the last month. I design beer labels and I'll often open an older label and use it as the template for a new one. When I open the older file (an .AI file), it will load, and most of the live text will have switched to a different font arbitrarily. Some fonts switch to OTHER typefaces that exist in the same document, others switch to different weights of the same font, and still others switch to defaults like times and myriad.  Some of the switched fonts are stored locally, and others are served via Adobe Fonts. The file does this consistently even after I've restarted illustrator and restarted my computer. 

I've attached a screenshot of one of the files with its original fonts (from an outlined version for print), as well as a shot with the changed fonts.

Has anyone else experienced this?

System:

2022 Mac Studio M1 Max

MacOS Sonoma 14.6.1

Illustrator v 29.5.1

[Stuart BDM]

The question remains. Hvae you confidently identified the issue that was causing it in the first place? And therefore been able to make the necessary code changes so it doesn't happen again. I appreciate that the illustartor code is probably an absolute behemoth nightmare of bodges, bolt ons and work arounds as it's never been rewritten from the ground up, but only 'developed'. But despite that I'm hoping your coders can give some level of confidence that a bug with such a core functionality has been identifies and sorted. Saying attempted is hardly confidence inspiring! If you do font critical work for print your latest version is still to be avoided until you can give us some assurance it's resolved.

[k9tag]

Anubhav M .............

So, to paraphrase what you said:  “ We called up the best of our Adobe tech coder cavalry and they ATTEMPTED to fix the random font substitution bug in Adobe Illustrator that has been going on for several months, costing Adobe customers thousands of dollars in lost time and possibly costing them clients".

To paraphrase a quote from Pulp Fiction, this is what we need to hear:  “You ain’t got no problem folks.  We are on the mofo.  Install Adobe Illustrator 30.0, chill out, and get back to work without any fear of the devastating random font substitution bug".

[kiml66753721]

Adobe - "attempted to resolve this issue" is not the response we were hoping for, or the confidence in the upgrade. Paying customers have been losing valuable time and revenue for 5+ months now, in the midst of a price increase none the less. How has this not been confidently resolved?

[Alexander Rott]

Still happens with latest 30.x version. 

[Stuart BDM]

Damn - I was really hoping they lucked out and managed to sort it. Thanks for confirming my reluctance to upgrade is still well founded. Come on Adobe - do better.

[Martin_Wilson747]

I understand that you are just following a directive from Adobe however as you are payed for your time Adobe's customers also need to make a living. Adobe MUST TAKE RESPONSIBILITY for insuring that this font substitution issue is fixed! It is not up to your customers to waste there time and money testing the your software, it is not 1985. Just go to your local Apple store buy 10 macs configure them in various ways and test them yourself. Then release the update notifying your paying customers that it has been fixed!!

[Alexander Rott]

I'm just curious to anyone else reading this forum. Does anyone use a Font Management system like Extensis's Connect Fonts, Monotype, or similar and are expieriencing this problem? I can't seem to pinpoint if it has anything to do with it or not because it will work and not work sometimes when using the software or not. 

[John24472726qybf]

I use Extensis Connect. I found that when Extensis autoactivates fonts, they get weird like this. I would then go into Extensis and turn off all autoactivated fonts and then manually activate the fonts I need, whether in Adobe Fonts, Google Fonts, or with Extensis for fonts existing locally. Then I would close out Illustrator and open my file back up. This seemed to fix it.  I have also, on occasion, found Extensis Connect autoactivating random fonts that don't even exist in the file I have open, but it would still cause font issues in my file. Bottom line is, I shut off Extensis Connect's autoactivate, and I haven't had the problem since. 

[thebronxdaddy]

I use Fontbook, the native Mac OS app. No other font app. Only Fontbook and Adobe fonts so it's not the Extensis.

[k9tag]

I don't understand this latest exchange.   If you choose not to introduce an external font manager to the mix, is the horrendous random font substitution bug in Illustrator fixed with version 30.0, or does it still exist?  Still sticking with Illustrator 24.0 and no external font manager until I get confirmation that a newer version works.