GPU Performance Problem

[RogelioVJ]

Hi everyone.

I have a problem. Illustrator (28.4.1) won't allow me to enable GPU Performance option (it's greyed). But, with Photoshop and After Effects I have no problems with the GPU. I have a RTX 4070 and 32GB RAM, and all my drivers are up to date.

I hope you people can help me solve this annoying problem. Thanks. 😄

[Eric Dumas]

Your scfreenshot indicates you are using an Intel graphics (probably your CPU).

Are you using a laptop or a tower with a 4070 card?

In your pc settings, you probably need to switch main GPU. 

[Anubhav Majumder]

Hello @Eric Dumas,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4azFLkF) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[Eric Dumas]

@RogelioVJ let us know if this worked for you. Other users might have the same question.

Please also indicate the exact version of the operating system you are using.