• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

hello Please help, I have a file that does not work, I worked on it for 6 days and I do not have ...

Community Beginner ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

illustrator could not open this file.Capture.PNG

TOPICS
Import and export

Views

134

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

ou could just do as the warning tells you and send that file to that email address.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

Thank you for the help. Do you know how long the response will be?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

It could depend on how the file is damaged. Some errors can be fixed, others cannot.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

Is it possible to fix a file if I send it to you?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

No.

 

Send it to the developers. What is holding you back?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

Why are you waiting? Do you feel there must be a super expert here who can repair any file?  You should also start rebuilding the work immediately. You may never hear back from Adobe. And this time Make backups. You will find not much sympathy for people who do not make good, regular, staggered backups. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

LATEST

Hello @Awaz Kurdo,

 

Sorry to hear about this experience. Would you mind trying to open the file in Adobe Acrobat or Photoshop and resaving the file as a PDF to check if it helps?

 

If the issue persists, kindly share the file here or via DM so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

 

Looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines