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HELP! Illustrator is adding additional file extensions to linked images when I package

New Here ,
Oct 26, 2022 Oct 26, 2022

I recently updated to 27.0, can anyone help me figure out why illustrator is adding  additional file format extensions when I package a file, for exmaple:

Invisiscar BAs_12wks.psd is now Invisiscar BAs_12wks.psd.psd

 

INVISISCAR_GOOP_022_V2_FLATTENED_CMYK.jpg is now INVISISCAR_GOOP_022_V2_FLATTENED_CMYK.tif.jpg

Screenshot 2022-10-26 at 11.00.58 AM.pngexpand image

TOPICS
Bug , Import and export , Print and publish
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correct answers 1 Correct answer

Adobe Employee , Dec 01, 2022 Dec 01, 2022

Hello @Sonny268097514vsw@calm_determination0D44@defaultpq6rfx39xim3,

 

Sorry for the late response. I am happy to share that we have fixed this bug in our latest release – 27.0.1, which is available worldwide now.

 

Feel free to reach out if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

Hello @Sonny268097514vsw,

 

We are sorry for the trouble. We are able to replicate the behaviour on our end. The links have double extensions when packaged. We have logged a bug with the product team for this behaviour.

 

In the meantime, I would request you to upvote this UserVoice and stay tuned for updates.

 

Thanks,

Anubhav

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New Here ,
Oct 31, 2022 Oct 31, 2022

I noticed this as well. It's a bit annoying. Glad to hear it is a bug that will be fixed and not a setting I need to change.

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Participant ,
Oct 31, 2022 Oct 31, 2022

I've got the same issue too. One day I will learn to never update to adobe's new releases.

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022
LATEST

Hello @Sonny268097514vsw@calm_determination0D44@defaultpq6rfx39xim3,

 

Sorry for the late response. I am happy to share that we have fixed this bug in our latest release – 27.0.1, which is available worldwide now.

 

Feel free to reach out if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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