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Participant
February 23, 2023
Answered

Chat for Enterprise and Team support?

Buongiorno, posso avere il link della chat? Grazie

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kglad
kgladCorrect answer
Community Expert
February 23, 2023

for enterprise and teams, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

6 replies

Fabulous+001
Participant
June 4, 2026

Hello

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kglad
Community Expert
Community Expert
April 1, 2023

for individual subscription, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
REMOVED BY MODERATOR
twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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Participant
April 28, 2023

Hi there,

 

I can't see the chat window as you mention in your comment. It looks like its pretty hard to contact them via chat nowadays. Please help! 

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kglad
Community Expert
Community Expert
April 28, 2023

@marinchik27 

 

you must use a compliant browser as previously explained. a moble phone's browser is the most likely to work.

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 23, 2023

for enterprise and teams, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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