How do I remove the gray box that randomly appears while scaling photos?

[cw5934]

Every time I copy and paste a photo to add to my document, a gray box appears over the entire document. I can save it as a PNG file and the graphics appear wonderfully. However, if I try to edit the Ai file, the gray box blocks everything.

Has anyone else experienced this?

Thanks!

[Srishti Bali]

Hi there,

Sorry to hear about this issue. I would request if you can share a few more details like:

• Operating System(Exact version of Windows/MAC)
• Exact version of Illustrator
• Screenshot of the gray box.

Regards,

Srishti

[cw5934]

Hi Srishti,

Thanks for your reply.

I have Windows 10 with Adobe CC Illustrator 23.0.

The gray box covers the entire document, so I can't see or edit anything.

[Srishti Bali]

Hi,

Sorry about the delay. I am hopeful that the issue was fixed. Looks like it is zoomed in, if it is not solved, please press  Ctrl + 0 to Fit artboard in Window.

Regards,

Srishti