Inspiring

Question

How to disable or prevent illustrator web content from starting? (100%CPU)

Forum|Forum|2 years ago
May 19, 2023
3 replies
2818 views

How to disable or prevent illustrator web content from starting? It consumes 100% cpu

After killing it, everything is normal so apparently it is not needed.

OS Catalina, ILL 27.5

This topic has been closed for replies.

Mike_Gondek10189183

Community Expert

Follow the directions here, to disable your illustrator web content.

Please let us know your results.

My illustrator web content is using 0% on Monterey and AI 27.5

StackolaAuthor

Inspiring

Yes I've found it, and I've tried it, but I can't find any extension this way

(Mine, on the other hand, in the attachment 😉 )

Anubhav M

Community Manager

Hello @Stackola,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (macOS) and checking if it helps?

Also, try installing the beta version of Illustrator (27.7) (https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html) and sharing your observations.

If the issue persists, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

J

Jhoch

Participant

Illustrator is using up all my CPU for the last few months loading content it cannot find or locate? The above instructions are not helping me either. So frustrated I cannot use the product I'm paying for and cannot get my work done without having to fix it myself. Why release a version that is this destructive to work flow and direct people to a support group? Unbelievable.

Anubhav M

Community Manager

Hello @Jhoch,

Sorry to hear about this experience and for the delayed response. Would you mind trying to update the OS to the latest version and trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

lambiloon

Community Expert

Hi, i think the new version of illustrator is not supporting your computer current specs so it is better to install the older version which was working fine for you...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

StackolaAuthor

Inspiring

i7 16GB and 2gig radeon...

What am I going to buy myself a weather simulation machine to make this illustrator work 🙂 ?

It is a kind of overkill that by some bloatware unnecessary service, you write to me "not supporting your computer current specs".

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded