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Experiencing crash on launch in Illustrator or unable to launch Illustrator? Follow solutions mentioned in this article to that provides simple and popular troubleshooting steps for these issues.
If the solutions in the article do not help, we suggest sharing a few more details to investigate the issue. Create a new post and share the following details:
While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
Does it show any error message? If yes, share the screenshot of the error message.
1. Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
2. Go to Windows Logs > Application and check if you see any error related to Illustrator 3. If yes, please share the screenshot like this
We hope that this page helps resolving your issue but if you need further assistance, please post your query in the community and we’ll be happy to help.
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