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How to fix crash on launch in Illustrator

Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Experiencing crash on launch in Illustrator or unable to launch IllustratorFollow solutions mentioned in this article to that provides simple and popular troubleshooting steps for these issues.

 

If the solutions in the article do not help, we suggest sharing a few more details to investigate the issue. Create a new post and share the following details:

 

  • Share System Info file from your computer. Steps are shared below.
    MacOS
    Windows 
  • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html 

    While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

  • Share the exact workflow. For example, how you are launching the app from Applications folder/ dock/ windows start menu/ Creative Cloud desktop app? 
  •  Does it show any error message? If yes, share the screenshot of the error message.

  • Windows users can check Event Viewer as well.

    1. Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK. 

    2. Go to Windows Logs > Application and check if you see any error related to Illustrator 
    3. If yes, please share the screenshot like this

    SrishtiBali_0-1629148273244.png
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. 

 

We hope that this page helps resolving your issue but if you need further assistance, please post your query in the community and we’ll be happy to help. 

 

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