How to Stop CC Library Tips Pop-up

[bobafett7801]

How do I stop this from showing up every time I open my CC Library?

[jules_4195]

Hello @Anubhav M, 
Here you can find the screen recording : https://vimeo.com/1027206249?share=copy 
(also available in attachments) 
Adobe ID : j_rouault1@stu-lisaa.com

I already unchecked the "Show pop-up tips" thing in the preferences, but it comes back every time I start my computer.

Let me know if I can do anything more 🙂

[Anubhav M]

Hello @jules_4195,

Thanks for sharing the details. While I check this with the team, would you mind trying the following steps and checking if they help:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4fgD7Tx)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/4fDVWj1)
• Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

[Dave MP]

Same problem here, Indesign, Illustrator and photoshop.

The pop up is just there every time I open any of these apps, clicking on 'Done' removes it for the session, but soon as you close the app and re-open it it returns.

Windows 11, all apps are up to date

[Mhamad21881581i5m3]

Still have the same issue 

[wolfenmedia]

I have had the same issue for months, my system has a clean insatll of windows 11 and a fresh install of creative cloud. these popups are not application breaking but i am sick of clicking through them everytime i open photoshop.

[chrisb13277001 · Accepted solution]

I finally fixed it. What worked for me was running Illustrator as administrator. Going through all the tool tips then restarting Illustrator as usual. 

I also tried turning off tool tips in the general preferences and making the Illustrator folder and sub-folders non-read only using Explorer. Unchecking the read-only box did not appear to work. Nor did the turning off tool tips. It only stopped after running Illustrator as administrator, but I thought in case they did have an effect I'd list them too. 

[reneeh69484350]

THANK YOU! This was driving me bonkers! All fixed now 🙂