İllustrator Mockup Beta Error

Hello, I want to use Illustrator beta Mockup beta. I get this error every time.

The Operation Cannot Be Completed Due to an Unknown Error [PARM]

Community Expert

How did you create that object?

Community Manager

Hello @Fetih,

Sorry to hear about this experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

FetihAuthor

Known Participant

Hello @Fetih3144670117z6,

Thanks for sharing the details. Would you mind confirming if the image is linked or embedded? Also, kindly share a sample file along with the linked images (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

I'm doing it with my second computer and it works. I do it with the same images and it doesn't give any errors.

The problem is not visible in the pictures.

When I open the Photoshop program, it gives this warning. Can you take a look at the picture I added?

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