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I am having trouble opening the Adobe Illustrator v.28.5 in Mac OS Monterey.

New Here ,
May 24, 2024 May 24, 2024

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After clicking on the icon of AI the app makes all the opening routine but, in the end, the screen remains black, just with the menu on top, but the menu doesn´t work .

 

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Adobe
Community Expert ,
May 24, 2024 May 24, 2024

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Did you already reboot the system?

 

If that does not work, please try: https://community.adobe.com/t5/illustrator-discussions/illustrator-beta-or-above-v27-stuck-in-blanck... 

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hello @gil-ruiz,

We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

- Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
May 25, 2024 May 25, 2024

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Hi Anubhav

 

I will try this solution.

By now I installed an older version and it works.

Thank you

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New Here ,
May 25, 2024 May 25, 2024

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Hi Monika

 

 I have tried it all. Reboot the system, thru away the preferences folder and reinstall the Illustrator. Nothing worked. Even when I installed a older version (2.7) with the Creative Cloud app,  the same black screen continued to appear after a I had start de app.
But I receive a 2.7 version link to download from the Adobe suport, and that work properly. I still really don´t understand what happened but, at list, I can work now.

Thank you for your support.

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New Here ,
Jun 14, 2024 Jun 14, 2024

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Hello
can you send the link
I have the same

 

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Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

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Hello @Hisham29779772r5wo,

Thanks for reaching out. To install older CC apps, please try the suggestions shared here (https://adobe.ly/4cmnFUx). Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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