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Participant
October 5, 2022
해결됨

I can place jpg but not png images in Illustrator

  • October 5, 2022
  • 1 답변
  • 1247 조회

Hi,
I have this problem with Illustrator recently: suddenly Illustrator refuses to accept png file.

All of my png images which have been embed disappeared (I opened the file and saw the pop-up that would show up when a linked image's location had changed) and when I tried to place/import them again nothing showed up. But when I place jpg instead then everything is file. After a few rounds of google search I tried reseting Preferences but it didn't solve the problem.


I would really appreciate it if someone can help me with the above issue.

Thank you!

이 주제는 답변이 닫혔습니다.

1 답변

Monika Gause
Community Expert
Community Expert
October 5, 2022
Participant
October 5, 2022

Thank you! Yes that's exactly my problem!

My version is 25.4.8 but my Macbook is kind of old and I don't have enough memory to update OS therefore I can't update my Illustrator to th latest version unfortunately. I reinstalled Illustrator to one version later and the problem is solved!

Monika Gause
Community Expert
Community Expert
October 5, 2022

Glad you could solve it!