I can't create a new document in illustrator CC 2018.

[stephanieblebanon]

I just updated my illustrator from CC 2017 to CC 2018.

When I try to create a new document, I go through an infinite loop.

Am I missing something or is there a bug?

First Screen:

pressed on "Create new"

Second Screen:

Chose A4, then pressed on create

Third Screen:

back here:

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[Srishti Bali]

Hi stephanieblebanon,

Thanks for sharing screenshots, I would request you to please try resetting preferences for the application.

For MAC

• Close all Adobe applications.
• Go to Locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Delete or rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 22 Settings folders.
• Launch Illustrator from the creative cloud.

For Windows

• Close all Adobe applications.
• Go to Location C:\Users\user\AppData\Roaming\Adobe and.
• Delete or rename Adobe Illustrator and Adobe Illustrator 22 Settings folders.
• Launch Illustrator from the creative cloud.

Regards

Srishti

[stephanieblebanon]

Thank you so much for your reply.

I don't have any illustrator folder in any of these.

The app is also quitting unexpectedly.

I tried uninstalling and re-installing and still have the same problem

[Srishti Bali]

Hi stephanieblebanon,

May I please know which operating system you are using?

Also, please share crash logs. (Please don't paste the crash log into the conversation, use Pastebin.com - #1 paste tool since 2002!  and share link)

Regards

Srishti