I can’t use my Brush tool on adobe Illustrator

[jules21881992ehog]

Hello, I can’t use my Brush tool on adobe Illustrator, as soon as I use it, appears a trace of the color of the layer that disappears. I checked my calligraphic shape options and the rest but I always come across the same problem and I would need help quickly to finish a Logo. 

[Met1]

Are you using a tablet, trackball, special mouse?

Did you just update? (If so was it working okay before?)

[jules21881992ehog]

Hello Met1, thank you for taking the time to answer me. I use a Tablet. I did not make any updates but there are indeed settings that have changed on my google interface that I can not change. Do you think that would have anything to do with it?

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. Could you please share a few more details like:

• The exact version of macOS & Illustrator
• Does this issue happen while working on a specific file? If yes, please share that file with us.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• A small video demonstrating the issue could be really helpful.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We are here to help. We just need more information.

Regards,

Anshul Saini