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New Participant
November 22, 2021
Question

I can’t use my Brush tool on adobe Illustrator

  • November 22, 2021
  • 2 replies
  • 239 views

Hello, I can’t use my Brush tool on adobe Illustrator, as soon as I use it, appears a trace of the color of the layer that disappears. I checked my calligraphic shape options and the rest but I always come across the same problem and I would need help quickly to finish a Logo. 

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2 replies

Anshul_Saini
Community Manager
Community Manager
November 28, 2021

Hi there,

 

Sorry to hear about the trouble you are facing. Could you please share a few more details like:

  • The exact version of macOS & Illustrator
  • Does this issue happen while working on a specific file? If yes, please share that file with us.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • A small video demonstrating the issue could be really helpful.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

Met1
Legend
November 22, 2021

Are you using a tablet, trackball, special mouse?

Did you just update? (If so was it working okay before?)

New Participant
November 25, 2021

Hello Met1, thank you for taking the time to answer me. I use a Tablet. I did not make any updates but there are indeed settings that have changed on my google interface that I can not change. Do you think that would have anything to do with it?